Home Owners Building Short Term Insurance Retention Consultant (FAIS)

Absa Group; Johannesburg; On-site; ZAR 20 000 - 40 000; Full time

Job summary

Join a forward-thinking organization where you can empower Africa’s tomorrow through exceptional customer service. In this role, you will be the voice of the company, addressing customer queries and providing financial advice. With a strong commitment to compliance and customer satisfaction, you will play a key role in ensuring quality service delivery. This position offers a unique opportunity to develop your skills in a dynamic environment while contributing to the growth of a proudly African bank. If you are passionate about making a difference and delivering exceptional service, this role is for you.

Qualifications

• Experience in delivering customer service and resolving queries effectively.
• Knowledge of financial products and compliance regulations.

Responsibilities

• Deliver dynamic customer service by answering calls and resolving queries.
• Ensure compliance with regulations and maintain high service quality.

Skills

Customer Service

Financial Advice

Call Resolution

Compliance

Education

Further Education and Training Certificate (FETC)

FSCA-Approved Qualification

Job description

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and a strong position as a local bank with regional and international expertise, a career with our organization offers the opportunity to be part of this exciting growth journey, to reset our future, and shape our destiny as a proudly African group.

Job Summary

To deliver dynamic customer service by answering incoming calls promptly, resolving customer queries, offering financial advice, and handling retentions.

Job Description

• Ensure customer satisfaction, effective call resolution, quality assurance of service and calls, and compliance with regulations.
• Meet FAIS Fit and Proper Requirements (Advice and Intermediary Service): FSCA-Approved Qualification, Regulatory Exam for Representatives (RE5).
• Complete Product Specific Training upon onboarding.
• Participate in Class of Business Training and Continuous Professional Development.
• Maintain honesty, integrity, and good standing.

Education

Further Education and Training Certificate (FETC).

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups to promote diversity and equitable demographic representation.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised.