High Balance Collections Agent - Cape Town

Nimble Group; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A financial services company in Cape Town seeks a High Balance Collections Agent to handle complex debt collection cases. The ideal candidate will have at least 3 years of experience in debt collections, excellent communication skills, and the ability to negotiate effectively. Responsibilities include managing debtor relationships, resolving disputes, and staying compliant with debt collection laws. The role offers a basic salary with commission and various benefits including medical cover and paid maternity leave.

Benefits

Funeral Cover

Life Cover

Disability Cover

Medical Cover

Subsidized schooling

Paid maternity leave

Qualifications

• Minimum 3 years debt collections or credit management experience.
• Experience in collections on banking portfolios is advantageous.
• Working knowledge of Collections system/s is advantageous.

Responsibilities

• Implement effective negotiation for collection of debt.
• Maintain accurate communication with debtors.
• Resolve disputes fairly and equitably.

Skills

Excellent written communication skills

Strong negotiation skills

Problem-solving skills

Attention to detail

Ability to build strong working relationships

Computer literate (MS Office)

Pro-active team player

Job description

Reporting to: High Balance Collections Team Manager

Job Purpose: As a High Balance Collections Agent, you will be responsible for the collection of debt in more complex cases. Your ability to think on your feet, build relationships and negotiating effectively will be critical to the success of your debt collection efforts.

Location: Woodstock, Cape Town

Key Performance Areas

Under the management / direction of the High Balance Collections Team Manager, the High Balance Collections Agent will have the following responsibilities (including but not limited to):

• Implement effective negotiation for collection and / resolution of debt and tailoring your collection efforts to the specific circumstances of each debtor.
• Treating debtors with respect and empathy, while maintaining professional boundaries.
• Ensuring accurate and timely communication with debtors regarding their accounts and any collection efforts.
• Offering flexible and manageable repayment options, where appropriate and feasible.
• Resolving disputes or issues with debtors in a fair and equitable manner.
• Maintaining compliance with all relevant laws and regulations governing debt collection practices.
• Collaborating with other departments to ensure a seamless customer experience across the entire debt collection process.
• Other Ad-hoc duties.
  
  

Requirements

• Minimum 3 years debt collections or credit management experience.
• Experience in collections on banking portfolios is advantageous.
• Computer Literate (MS Office) an intermediate level.
• Working knowledge of Collections system/s is advantageous.
• Ability to work in a fast paced and an ever-changing environment.
  
  

Skills

• Excellent written communication skills, with a keen eye for detail and accuracy. Self-motivated and target driven.
• Strong command of the English language and the ability to convey complex ideas in a clear and easily understood manner.
• Thorough understanding of grammar rules, punctuation, and sentence structure, and ability to apply these in written communications.
• Exceptional attention to detail and a commitment to producing high-quality written work.
• Strong negotiation skills.
• Ability to build strong working relationships (internal/external) and effectively communicate with colleagues and customers / clients at all levels.
• Pro-active team player – works well in a team and contributes to the team’s success.
• Ability to take ownership of responsibilities.
• Problem-solving skills.
• Persuasive / influencing skills.
• High degree of accuracy.
• Innovative.
  
  

Remuneration Structure

• Basic Salary PLUS Commission
• Benefits:
• Funeral Cover (at the full cost of the employer)
• Life Cover (at the full cost of the employer)
• Disability Cover (at the full cost of the employer)
• Medical Cover (at the full cost of the employer, after successful completion of probation period)
• Subsidized schooling to PEAK Child Educare
• Paid maternity leave (in line with Company policy)
  

Working Hours

You will be required to work a maximum of 45 hours per week.

Monday to Friday: You will be required to work a maximum of 9 hours per day (in the week that you do not work a Saturday) and a maximum of 8 hours per day (in the week that you are working a Saturday) shifted between the times of 07:00 and 20:30 as agreed by management.

Saturdays: You will be required to work a maximum of 6 hours per day on a maximum of 2 Saturdays per month shifted between the times of 08:00 and 14:00 as agreed by management.