Helpdesk Support Technician

Position available for a Junior Helpdesk Support Technician in Randburg. Hybrid working.

Minimum Requirements:

• IT Diploma / Degree preferred
• Grade 12
• Office 365 certified (MD-100, MD-101)
• ITIL Foundations Certificate
• A+ and N+ certificates
• MCSA server 2012 - 2019 certified
• More than 2 years in an IT Support role
• 1 yr or more experience with Active Directory
• 2 years or more experience with Desktop Support
• Experience with Microsoft Exchange
• Microsoft Active Directory skills
• Be based near Randburg
• Well spoken as you will be in a client orientated role dealing with corporate clients

Duties and Responsibilities:

• Provide 2nd line support to clients
• Support call logging & updating
• Desktop & peripheral support
• Network support
• Ensure tickets are logged in the Support System
• Follow up with customers to ensure the issue has been resolved
• Remote and telephonic support
• Research and identify solutions to client technical problems.
• Ensuring all incoming Helpdesk calls are answered within SLA
• Resolving calls within SLA
• Appropriate & timeous call escalation
• Identify repeat problems with associated action plans
• Software and hardware installations
• Ensuring all work is done in accordance with company policies & procedures