Help Desk IT Support Technician

Browns Jewellers; Johannesburg; On-site; ZAR 160,000 - 300,000; Full time

Job summary

A leading company in the jewelry industry is seeking a reliable Help Desk IT Support Technician to join their team. You will be responsible for providing first-line technical support, troubleshooting various IT issues, and ensuring a smooth working environment for all internal users. The ideal candidate will possess strong communication skills and a solid understanding of IT systems.

Qualifications

• Proven experience in a Help Desk or IT Support role.
• Strong knowledge of Windows and/or macOS operating systems.
• Ability to prioritize tasks and work independently.

Responsibilities

• Provide first-line technical support to internal users.
• Diagnose and resolve hardware, software, and network issues.
• Document incidents and solutions in the help desk system.

Skills

Troubleshooting

Communication

Problem Solving

Customer Service

Education

Relevant IT certifications (e.g., CompTIA A+, ITIL, Microsoft)

Tools

Microsoft Office 365

Ticketing systems

Windows

macOS

Job description

Job Summary

We are looking for a reliable and client-focused Help Desk IT Support Technician to provide first-line technical support to internal users. The ideal candidate will troubleshoot hardware and software issues, resolve IT support tickets, and ensure users can work efficiently with minimal disruption.

Key Responsibilities

• Respond to user queries via ticketing system, email, or phone in a timely and professional manner.
• Diagnose and resolve hardware, software, network, and application issues.
• Install, configure, and maintain desktop systems, laptops, printers, and other office equipment.
• Manage user accounts, permissions, and system access in Active Directory and company systems.
• Escalate unresolved issues to appropriate technical teams.
• Document incidents, solutions, and updates in the help desk system.
• Support remote users and ensure secure connectivity (e.g., VPN, remote desktop).
• Assist in onboarding/offboarding processes including setting up new equipment and user accounts.
• Maintain IT inventory and ensure assets are properly tracked.
• Contribute to improving internal IT processes and user support documentation.
  
  

Requirements

Requirements

• Proven experience in a Help Desk or IT Support role.
• Strong knowledge of Windows and/or macOS operating systems.
• Familiarity with Microsoft Office 365, network troubleshooting, and ticketing systems.
• Good understanding of IT security principles and user access controls.
• Excellent communication, problem-solving, and customer service skills.
• Ability to prioritize tasks and work independently in a fast-paced environment.
• Relevant IT certifications (e.g., CompTIA A+, ITIL, Microsoft) are a plus.