Help Desk Consultant

Arch Retail Solutions; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading retail support firm in Cape Town is seeking a Help Desk Consultant for their Customer Support Department. The role includes assisting end-users with troubleshooting and logging calls, effective communication, and problem-solving under pressure. Ideal candidates should possess A+ and N+ certifications or relevant IT experience, with shifts between 6:30 and 23:00. This is a great opportunity to kick start your career.

Qualifications

• Punctual, reliable, and a team player.
• Performs well under pressure and enjoys problem-solving.
• IT graduates with A+ and N+ certifications are welcome to apply.

Responsibilities

• Assist end-users with logging calls and troubleshooting.
• Escalate calls to relevant departments as necessary.
• Communicate effectively both in writing and verbally.

Skills

Effective communication

Problem-solving

Basic hardware and software troubleshooting

Education

A+ certification

N+ certification

Relevant experience

Job description

Help Desk Consultant - Customer Support Department

We have an opening for a Help Desk Consultant in our Customer Support Department.

If you think you have what it takes, you can apply for this position based at our Head Office in Parklands, Cape Town.

Responsibilities

1. Assist end-users with logging calls, troubleshooting, and escalating calls to relevant departments.
2. Have a basic understanding of hardware and software troubleshooting.
3. Communicate effectively both in writing and verbally.

Candidate Profile

• Punctual, reliable, and a team player.
• Performs well under pressure and enjoys problem-solving.
• IT graduates with A+ and N+ certifications are welcome to apply, or candidates with relevant experience.

Additional Information

Our clients are in the retail industry. Support is provided beyond 8:00 to 17:00, with shifts between 6:30 and 23:00. Standby and overtime may be required.

This is a great opportunity to kick start your career at Spinnaker Software.