Healthcare VA Trainer – RCM, IV Support & Medical Billing

Janie; Johannesburg; Remote; USD 50,000 - 75,000; Full time

Job summary

Janie, a fast-growing health tech startup, seeks a proactive Training Specialist with a solid background in Revenue Cycle Management. The role focuses on developing and executing training programs that enhance team performance in medical billing and patient coordination, emphasizing a hands-on approach in a remote setting.

Qualifications

• 5+ years in U.S. Healthcare Revenue Cycle Management (RCM).
• 2+ years in a training or coaching role.
• Ability to explain complex processes and adapt to learning styles.

Responsibilities

• Co-develop and lead virtual training programs for RCM processes.
• Monitor and report on training KPIs and learner progress.
• Deliver engaging virtual training sessions.

Skills

Insurance Verification

Medical Billing

Prior Authorization

Communication

Facilitation

Presentation Skills

Training Development

Tools

Zoom

MS Teams

Google Workspace

LMS platforms

Job description

Janie saves healthcare groups and practices time and money by automating back office operations and revenue cycle management. Our digital workers handle workflows in medical billing, accounts receivable, prior authorization, and patient coordination—so healthcare teams can focus on care, not paperwork.

We’re a fast-growing, venture-backed startup led by former MBB consultants and repeat founders. We move quick, operate with extreme ownership, and obsess over delivering an exceptional customer experience.

If you’re excited to tackle complex problems and help scale a venture-backed health tech startup, we’d love to hear from you.

We are seeking a knowledgeable and proactive Training Specialist to join our internal training team, with a strong background in Revenue Cycle Management (RCM) processes. The ideal candidate will have hands-on experience in insurance verification, medical billing, prior authorization, and claims processing, along with experience in developing and delivering training in a healthcare or RCM environment. This role plays a critical part in equipping our internal teams with the knowledge, tools, and support they need to perform at a high level and maintain operational excellence.

Key Responsibilities :

• Co-develop and lead virtual training programs for RCM processes (Insurance Verification, Prior Authorization, Billing).
• Assist in building SOPs, compliance standards, training roadmaps, tools, and resource libraries.
• Coordinate with Operations, QA, Compliance, and other departments to align training with business needs.
• Monitor and report on training KPIs, performance trackers, and learner progress.
• Deliver engaging, effective virtual training sessions for new hires and existing staff.
• Report directly to the Head of Training and support strategic training initiatives.

Qualifications :

• 5+ years of hands-on experience in U.S. Healthcare Revenue Cycle Management (RCM), including Insurance Verification, Prior Authorization, and Medical Billing.
• 2+ years in a training, coaching, or teaching role, preferably in a virtual environment.
• Proven ability to explain complex processes clearly, adapt to different learning styles, and support adult learners.
• Excellent communication, facilitation, and presentation skills; passionate about training and mentoring others.
• Highly organized, proactive, and self-motivated—comfortable managing responsibilities in a fully remote setting.
• Proficient with training and collaboration tools such as Zoom, MS Teams, Google Workspace, and LMS platforms.
• Strong understanding of RCM compliance, payer rules, and process documentation is a plus.