Healthcare Practice Ops Lead: Revenue & Patient Experience

Edgexec (Pty) Ltd; Sandton; On-site; ZAR 420,000 - 660,000; Full time

Job summary

Edgexec (Pty) Ltd is seeking a Practice Manager to lead the day-to-day performance of a multidisciplinary healthcare practice. You will own the operational engine, oversee billing, claims, governance and reporting, and use GoodX/Healthbridge for decision support.

We require hands-on operational discipline, commercial awareness and people leadership to drive revenue, patient experience and compliance in a growing practice environment.

Qualifications

• Minimum 3 years' experience managing a multidisciplinary medical practice or similar healthcare environment.
• Proven medical billing and claims-processing experience.
• Experience with ERA and remittance management.
• Experience with GoodX Desktop/Web and Healthbridge or similar systems.
• Strong understanding of revenue optimisation, credit control and debtors management.
• Experience with staff rostering, scheduling and performance management.
• Exposure to HR administration and people leadership.
• Experience developing and implementing SOPs.
• Understanding of healthcare compliance and quality processes.
• Strong customer service and patient complaint-management experience.
• Ability to use reporting and data to identify issues and drive improvement.
• Strong Excel, Word and PowerPoint skills.
• Strong practice management systems proficiency.

Responsibilities

• Coordinate the daily operations of a multidisciplinary healthcare organisation.
• Optimise workflows, patient flow and operational standards.
• Take ownership of medical billing and claims processing.
• Manage ERA reconciliation, credit control and revenue-cycle optimisation.
• Identify opportunities to improve revenue performance and reduce outstanding debtors.
• Lead, roster, coach and support administrative and operational teams.
• Manage staff scheduling and performance with accountability and professionalism.
• Handle escalated patient concerns and support effective service recovery.
• Drive continuous improvements in patient care and satisfaction.
• Implement and monitor SOPs, policies, healthcare compliance and administrative controls.
• Develop and maintain quality and compliance processes.
• Use reporting, analytics and business intelligence to identify operational and financial problems.
• Use GoodX and practice management systems to support effective decision-making.
• Prepare and interpret information using Excel, Word and PowerPoint.

Skills

People leadership

Staff rostering

Customer service

Service recovery

Data-driven decision making

Communication

Problem solving

Tools

GoodX Desktop/Web

Healthbridge

Excel

Word

PowerPoint

Practice management systems

Job description

Edgexec (Pty) Ltd is seeking a Practice Manager to lead the day-to-day performance of a multidisciplinary healthcare practice. You will own the operational engine, oversee billing, claims, governance and reporting, and use GoodX/Healthbridge for decision support.

We require hands-on operational discipline, commercial awareness and people leadership to drive revenue, patient experience and compliance in a growing practice environment.