Healthcare Manager

Faircape Health provides the full continuum of care at six world-class healthcare facilities located on-site at six luxury retirement villages.

Are you a dynamic leader with a passion for healthcare and operational excellence?

We are seeking a Healthcare Manager to oversee the daily operations of two of our facilities within the Southern Suburbs (Noordhoek Manor and Cle Du Cap), ensuring seamless administration, outstanding customer service, and exceptional patient care.

In this role, you will drive efficiency by refining processes, collaborating closely with the Multidisciplinary Team, medical professionals, and families to maintain the highest standards of care.

Beyond operations, you will also play a pivotal role in marketing the facility, ensuring full occupancy and fostering a strong reputation within the community.

What We Offer: At Faircape, we value our employees and offer a range of benefits, including:

A collaborative and supportive environment where you'll work alongside experts who share your passion for making a meaningful impact.

Additional leave rewards for long-term commitment.

Recognition for your dedication through quarterly performance bonuses.

Exclusive discounts on high-speed internet, ensuring you stay connected.

If you thrive in a fast-paced healthcare environment, excel in leadership, and have a talent for strategic thinking, this is the perfect opportunity to make a meaningful impact.

Specific Duties Include:

1. Operational Responsibilities: Oversee the efficient administration of operations at the facility. Ensure the proper implementation and management of admissions, transfers, extensions, and discharge procedures. Implement and manage systems to increase income. Be present at all inspections, including those by the Department of Health (DOH) and Department of Social Development (DSD). Supervise the implementation of infection control procedures during outbreaks or suspected infections. Administer incident and investigation reporting. Ensure the proper logging and follow-up of maintenance issues. Make suggestions for procedural improvements and ensure adherence to the correct approval process. Ensure necessary training of policies and procedures, ensuring staff competency. Manage and report on deviations from established procedures.
2. Resident and Family Interaction: Monitor and manage customer service levels continually. Ensure quality and efficient delivery of services at the facility. Communicate types and levels of services offered to interested persons. Interface regularly with families and provide support, assistance, or decision-making input when required. Resolve complaints and provide effective education, advice, and counselling to residents.
3. Health Professional and Company Relationship Management: Build and manage relationships between health professionals and the company. Ensure the implementation of processes conducive to customer satisfaction. Identify improvement areas and implement initiatives for continued customer service.
4. Marketing Responsibilities: Monitor and maintain bed occupancy to achieve maximum capacity at all times. Collaborate with healthcare staff to ensure timely admissions and discharges, minimising downtime between patient turnovers. Liaise with stakeholders to promote the facility. Maintain excellent knowledge of the company and the facility's services. Discuss goals and objectives with the Multidisciplinary Team and Senior Management. Undertake competitor analysis to ensure the facility offerings are competitive and market-related.
5. Administration Responsibilities: Prepare reports and submissions aligned with responsibilities. Monitor and approve requisitions through the Healthcare Administrator to the Claremont office. Communicate and report to the support team and Claremont Heads of Departments on relevant matters. Host Multi-Disciplinary Team meetings, ensuring efficiency and constructive discussions. Allocate action points to relevant role players during MDT meetings.

Requirements:

1. Bachelor's degree in Health Sciences, Nursing, Physiotherapy, or a related field.
2. Previous experience working within a healthcare/hospital environment (advantageous).
3. Experience in healthcare operations and compliance advantageous.
4. Experience in a geriatrics environment advantageous.
5. Knowledge of Dementia care, Frail care, palliative care, rehab, strokes advantageous.

Skills and Attributes:

1. Strong leadership skills to provide direction, inspire confidence, and motivate staff to achieve common goals.
2. Team Building Skills to build and nurture effective teams.
3. Ethical Integrity by adhering to high ethical standards.
4. Adaptability to embrace innovation and continuously improve processes.
5. Crisis Management Abilities to remain calm under pressure.
6. Excellent Communication Skills.
7. Problem-solving abilities to navigate complex challenges.
8. Strategic Thinking to develop long-term plans.
9. Strong interpersonal skills to build positive relationships.

Specific Requirements:

1. Clear health record.
2. Clear criminal record.
3. Clear credit record.
4. Two written references.
5. Own reliable transportation.
6. Ability to work under pressure and lead a team, professional, focused, compassionate for the elderly, able to converse with people on different levels - staff, families, MDT and other professionals coming into the facility, ability to work independently and as part of a team.

Working Hours: Normal working days are Monday to Friday, 07h00 to 17h00 with a 60-minute lunch break. As the manager of the facility, you are required to be available after hours to tend to emergencies.

Benefits: Faircape offers a market-related salary. Salaries are dependent on individual experience, knowledge, skills, and attributes.

To see more about Faircape and what we have to offer, go and look at our informative website. If you do not receive a response within 2 weeks of applying, please consider your application unsuccessful.