Healthcare Customer Advisors

Surgo PTY Ltd; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A world-renowned BPO in Cape Town is seeking Healthcare Customer Advisors. This role involves handling inbound inquiries, ensuring a positive customer experience, and demands strong communication skills. We're looking for candidates with call center experience and a good understanding of the healthcare industry.

Benefits

Night shift allowance: R 1000

Medical aid contribution: R 764

Free transport within 35 km radius from CBD

Qualifications

• Minimum 1 year of unbroken call center experience from UK or USA markets.
• Clear credit and criminal records required.
• Familiarity with basic medical terminology and US health insurance concepts.

Responsibilities

• Handle inbound inquiries and ensure positive customer experience.
• Assist with complex benefit questions and educate healthcare members.
• Demonstrate attention to detail and strong problem-solving skills.

Skills

Customer Experience

Healthcare

Communication

Basic Customer Service

Insurance

Education

National Senior Certificate (Matric Certificate)

Job description

Our client, a world-renowned BPO in Cape Town, is looking for Healthcare Customer Advisors to join their growing team.

As a Healthcare Customer Advisor, you will handle mainly inbound inquiries. Ensure a positive customer experience and maintain an in-depth knowledge of customer needs.

Essential Functions

• Address incoming telephone, digital, or written inquiries
• Assist customers with complex benefit questions, resolve issues, and educate healthcare members
• Demonstrate strong attention to detail and complex problem-solving skills
• Exhibit effective communication, empathy, and motivational skills
• Must have a National Senior Certificate (Matric Certificate)
• Must have a clear credit record (non-negotiable)
• Must have a clear criminal record (non-negotiable)
• Must be willing to work night shifts (non-negotiable)
• Must have at least 1 year of unbroken call centre experience from UK or USA markets
• Healthcare industry experience is an advantage
• Familiarity with basic medical terminology and concepts used in US health insurance
• Clear written and verbal communication skills with CEF Level B2

Salary and Benefits

• Basic salary: R 7900
• Working hours: Monday to Friday, 14h00 - 02h00
• Night shift allowance: R 1000
• Medical aid contribution: R 764
• Free transport to home within 35 km radius from CBD

Location

Based in Cape Town, CBD

Surgo (Pty) Ltd is committed to employment equity and diversity. We encourage applications from people with disabilities and from diverse backgrounds. Due to high application volume, if you do not receive feedback within three months, please consider your application unsuccessful and reapply.

Your CV will be kept on our database for future vacancies. If you do not wish us to retain your CV, please email [e-mail].

Required Skills:

Customer Experience, Healthcare, Communication, Basic Customer Service, Insurance