Head: Student Recruitment (Distance Undergraduate)

Varsity College; Gauteng; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading educational institution in South Africa is seeking a Head: Student Recruitment for Distance Undergraduate programs. This role involves managing sales operations, driving student growth, and leading a sales team to achieve targets. The successful candidate will play a pivotal role in shaping the recruitment strategy and ensuring compliance with policies. Strong leadership and communication skills are essential, along with a proven track record in sales management.

Benefits

Learning opportunities via LinkedIn Learning

Staff and family discounts

Performance-based incentives

Provident fund and death & funeral cover

Birthday vouchers

Annual leave allowance

Qualifications

• Minimum 2 years management and 5 years sales experience.

Responsibilities

• Drive student growth and manage a high-performing sales team.
• Design and operationalize sales processes for student recruitment.
• Prepare accurate reports with insights for national office.

Skills

Leadership

Excellent Communication

Analytical Skills

Problem-Solving

Adaptability

Results-Oriented

Education

Advanced Diploma or Bachelor's Degree

Postgraduate qualification

Job description

Direct Reporting Line:

Sales Operations Manager (Online and Admissions)

At The IIE’s Varsity College, we're on a mission to continue leading in private higher education in South Africa. We are seeking a results-driven Head: Student Recruitment (Distance Undergraduate) to lead and expand our sales efforts. This role involves driving student growth, managing a high-performing sales team, and developing strategic plans to meet targets. The successful candidate will report directly to the Sales Operations Manager and play a key role in shaping our sales organization.

Duties and Responsibilities:

1. Sales Target Planning, Management and Achievement:
2. Designs the approach and operationalizes the undergraduate distance student recruitment team and sales processes.
3. Plans and manages the sales pipeline and sets targets across all student advisors.
4. Sets and manages undergraduate targets with the Sales Operations Manager.
5. Designs review processes for assessing target achievement and implements remedial actions.
6. Implements and enforces student recruitment policies and processes.
7. Contributes to overall student recruitment planning through senior management participation.
8. Formulates action plans to boost student numbers for undergraduate distance qualifications.
9. Ensures semester and annual targets are consistently met.

Sales Events, Marketing and Brand Awareness

1. Coordinates and executes all sales events for undergraduate distance student recruitment.
2. Represents The IIE at functions to promote the brand.
3. Manages escalations and complaints, ensuring high customer service standards.
4. Maintains relationships with internal and external stakeholders, ensuring they understand our programs and products.
5. Ensures the sales team maintains up-to-date product knowledge.
6. Coordinates with other departments for smooth customer service delivery.
7. Ensures compliance with corporate identity standards.

Reporting

1. Prepares accurate reports with insights and recommendations for the national office.
2. Monitors portals and systems for up-to-date information.
3. Analyzes registration data, identifies trends, and suggests improvements.
4. Conducts post-registration analysis and forecasts future sales pipelines.

Student Recruitment Administration

1. Monitors data integrity across operational systems and implements corrective actions.
2. Ensures accurate and timely processing of admissions.
3. Handles SIS escalations and queries efficiently.
4. Ensures adherence to administration policies and accurate record-keeping.

Human Capital Management

1. Motivates and manages the sales team to meet targets.
2. Ensures correct application of enquiry and administration procedures.
3. Assesses service standards, provides training, and monitors performance.
4. Supports team development and career growth.
5. Conducts orientation and ongoing training for staff.
6. Implements performance management processes and addresses poor performance.
7. Conducts team and individual meetings to track progress and implement corrective actions.

Call Centre Management

1. Hires, trains, mentors, and supervises call centre staff.
2. Analyzes metrics and improves call centre operations.
3. Addresses customer concerns and complaints.
4. Prepares performance reports and recommendations.
5. Ensures data integrity and implements corrective measures.

Competencies Required:

• Leadership & Team Management
• Excellent Communication
• Analytical Skills
• Problem-Solving
• Adaptability
• Results-Oriented

Minimum Qualification Requirements:

• Advanced Diploma or Bachelor's Degree; postgraduate qualification advantageous.

Experience Requirements:

• Minimum 2 years management and 5 years sales experience.

Working Hours:

• Monday to Friday: 08:00 - 17:00
• Alternate Saturdays as required.

Salary:

• Competitive, based on experience.

Benefits:

• Learning opportunities via LinkedIn Learning
• Staff and family discounts
• Performance-based incentives
• Provident fund and death & funeral cover
• Birthday vouchers
• Annual leave allowance

Application Response:

• Only candidates with closely matching qualifications and skills will be contacted due to high application volume.

Technical Support:

• For application issues, visit: https://hire.simplify.hr/ContactUs

The IIE Varsity College, IIE Vega, and IIE MSA are Equal Opportunity Employers. Preference may be given to underrepresented groups as per the South African Employment Equity Act. The company reserves the right to close or hold the vacancy at any time.