Head : Retail Banking

Access Bank; Johannesburg; On-site; ZAR 400,000 - 500,000; Full time

Job summary

A multinational banking institution is seeking a Head of Retail Banking to develop and manage its Retail Banking division in Johannesburg. The ideal candidate will have over 15 years of banking experience, with at least 10 years in senior management roles. Responsibilities include formulating strategies, managing operations, and ensuring the success of retail banking products. This role offers an opportunity to lead and shape the future of retail banking within the organization.

Qualifications

• Minimum of a 3-year tertiary qualification, ideally in commerce.
• Postgraduate qualifications in business are advantageous.
• At least 15 years of banking experience.

Responsibilities

• Develop and manage the Retail Banking division.
• Create and implement business unit strategy.
• Engage with the market to align strategies.

Skills

Banking experience

Strategic planning

Risk management

Sales culture development

People management

Education

3-year tertiary qualification in commerce

Postgraduate qualifications in business

Job description

Job Title: Head: Retail Banking

Location: Gauteng, Johannesburg

Deadline: August 17, 2025

Job Mission / Objective

Reporting to the Executive: Retail & Alliance Banking, the Head: Retail Banking is responsible for developing and managing the Retail Banking division of the bank. The role involves understanding the bank's overall strategy, shaping the retail banking strategy, and developing organizational structures and capabilities to meet targets.

The incumbent will design go-to-market plans, drive growth and performance, align operational support, and ensure integrated commercial success. Ultimately, responsible for achieving business objectives within Retail Banking to support the bank's overall goals.

Business Unit Establishment and CVP

• Create and implement the retail banking business unit strategy, plan, and value propositions aligned with the overall strategy.
• Focus on segments such as Embassies, Diaspora, Low and Middle Income Markets, Employee Banking, Staff Banking (Group), Wealth Banking, and Distribution Channels.
• Develop digital strategies and community engagement initiatives.
• Develop optimal sales product mix per segment.

Market Engagement

Engage with the market to align strategies with market needs and deliver effective retail banking niche offerings.

Operational Readiness

• Develop processes, procedures, policies, and structures for operational go-live within timelines.
• Ensure the effectiveness of the retail banking product range through quantitative and qualitative reviews.
• Implement a robust retail risk management framework.
• Create performance reporting capabilities covering financial, risk, customer, and people metrics.

People Management

• Develop a 5-year retail banking structure plan.
• Build relationships with stakeholders and partners.
• Manage staff once appointed.
• Define and foster a service-based sales culture with customer service measures.
• Set measurable business growth objectives and metrics.

Business Planning / Decision Making

• Formulate and implement the value proposition.
• Design the organizational structure.
• Prepare budgets, forecasts, and strategic plans.

Policies and Procedures

• Oversee all policies and procedures within the division.

Additional People Management Responsibilities

• Manage resources involved in retail banking.
• Partner with peers, colleagues, and business partners.
• Lead in line with the bank’s values and culture.
• Foster talent growth through challenging work, training, and development opportunities.

Requirements

Academic Knowledge

• Minimum of a 3-year tertiary qualification, ideally in commerce. Postgraduate qualifications in business are advantageous.

Work Experience

• At least 15 years of banking experience.
• Minimum of 10 years in senior/executive management roles in retail banking, covering operations, projects, and customer-facing disciplines.