Head: Partner Relationship Management

nedbank; Johannesburg; On-site; ZAR 60 000 - 100 000; Full time

Job summary

An established industry player is seeking a Head of Partner Relationship Management to drive financial objectives through effective stakeholder engagement. This pivotal role involves building relationships, developing strategies, and leading a high-performance team to achieve targets and foster a culture of continuous improvement. With a focus on client service and governance, you'll play a key role in aligning divisional strategies with the company's vision. If you're passionate about leadership and driving results in a dynamic environment, this opportunity is perfect for you.

Qualifications

• 10 years of experience, including 5 years as a senior manager.
• Strong knowledge of governance, risk, and controls.

Responsibilities

• Build and maintain relationships with stakeholders through regular engagement.
• Develop and implement divisional strategies aligned with business goals.

Skills

Change management

Client service management

Employee training and development

Governance, Risk, and Controls

Customer focus

Networking and partnership cultivation

Education

Matric / Grade 12 / National Senior Certificate

Diploma

Bachelor of Commerce: Honours

Master in Business Administration

Tools

Management information and reporting tools

Job description

Requisition: 139014
Title: Head: Partner Relationship Management
Closing Date: 12 May 2025

Job Family

Sales And Services

Manage Function

FAIS Affected

FAIS Affected - Yes

Job Purpose

To achieve financial objectives in chosen market segments through stakeholder relationship management and client engagement, in line with Nedbank's business strategy.

Job Responsibilities

• Ensure client and stakeholder expectations are understood and met, building relationships through regular engagement.
• Build synergy across business functions.
• Build and maintain relationships with external stakeholders.
• Align and achieve strategy, creating a competitive advantage by translating Nedbank and Business Unit strategy into tailored actions.
• Develop and implement a divisional strategy that fosters a culture aligned with Nedbank's vision and values.
• Build a high-performance team.
• Embrace the leadership agenda within the division, manage performance of direct reports, and hold them accountable.
• Foster a culture of continuous improvement through talent management and succession planning.
• Participate in recruiting and selecting senior staff.
• Optimize team performance and motivation, empowering decision-making and tailored solutions.
• Implement and execute divisional sales strategies.
• Manage and achieve targets.
• Monitor competitor activities and provide sales intelligence and solutions.
• Provide ongoing sales leadership.
• Identify and mitigate risks for Nedbank Group.
• Produce reports for key business committees.
• Monitor and ensure achievement of targets, including divisional EE and Transformation Plans, and address deviations.
• Contribute to transformation culture through Nedbank initiatives, business strategy, and CSI.
• Develop and measure strategies to build a differentiated organizational culture.
• Oversee achievement of functional goals, service levels, and manage business and client interests. Improve sales policies and procedures.
• Manage risk through policy input, guidelines, legislative interpretation, and proactive change management.
• Enhance processes and skills within the division.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Diploma

Preferred Qualifications

Bachelor of Commerce: Honours, Master in Business Administration

Minimum Experience Level

5 years in related market + 5 years as a senior manager (total 10 years).

Technical / Professional Knowledge

• Change management
• Client service management
• Employee training and development
• Governance, Risk, and Controls
• Nedbank policies and procedures
• Nedbank vision and strategy
• Principles of project management
• Relevant Nedbank product knowledge
• Relevant regulatory knowledge
• Management information and reporting tools
• Customer focus
• Organizational energizing
• Building organizational talent
• Networking and partnership cultivation

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Contact: Nedbank Recruiting Team at [phone]

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For assistance, contact the Nedbank Recruiting Team at [phone].