Head : Organisational Effectiveness

Sanlam Developing Markets (SDM), a wholly-owned subsidiary of Sanlam Life Limited, is one of the top financial services providers in the South African entry-level and emerging middle market.

It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as funeral insurance, savings for education, life cover, and personal accident plans. Enable Sanlam Retail Mass to establish an environment in which its employees can thrive and achieve the strategic objectives through driving the delivery of organisational culture, organisational design, change management, and people analytics strategies and frameworks.

To take accountability for departmental performance through business planning, goals, metrics, partnerships.

KEY RESPONSIBILITIES

1. Departmental strategy and business planning
   Deliver and gain approval for the organisational effectiveness strategy and business plan for Sanlam Retail Mass.
   Develop and embed metrics and clear performance measurements for organisational culture, design and other people practices.
   Support the Executive with input and subject matter expertise relating to organisational effectiveness during the development and delivery of the HR strategy for Retail Mass and Sanlam as a whole.
   Work with the Executive to deliver and gain approval for organisational effectiveness initiatives and projects that will support the strategic and business objectives.
   Prepare, propose, manage and deliver the annual organisational effectiveness budget.
   Ensure continuous monitoring of performance against budget and be accountable for budget control for the department.
   Remain up to date with advancements and developments in organisational effectiveness technology, best practice and legal/statutory requirements to ensure alignment and optimise departmental performance.
   Support the organisation's transformation objectives through appropriate culture and change management practices, initiatives and programmes.
   Drive the development and embedding of organisational culture practices and principles across Sanlam Retail Mass.
   Establish awareness of the organisational values across Sanlam Retail Mass through the delivery of group culture activities, principles and events.
   Accountable for steering and managing the execution of annual culture events in Sanlam Retail Mass.
   Accountable for developing, aligning and managing the implementation of a culture measuring strategy for Sanlam Retail Mass.
   Work with HoDs to identify areas of development and propose corrective action.
   Agree and set up commercial partnerships with external vendors to deliver on culture initiatives.
   Ensure the departmental structures across Sanlam Retail Mass are supporting the achievement of strategic objectives through continuous consultation and monitoring.
   Drive the communication, understanding and adoption of organisational design principles and policies.
   Manage and oversee the support provided to HoD's during structure changes.
2. People Analytics
   Develop and manage a people analytics approach and methodology that will provide insight to people practices across the employee value chain.
   Drive and ensure quality of data and analytical processes through collaboration with owners of data sources.
   Identify and manage the application and implementation of analytical tools and software.
   Ensure interpretation of findings are understandable and easily absorbed by the business.
3. Change Management
   Establish and drive a change management capability to provide support to Sanlam Retail Mass during any structure or organisational changes.
   Develop and lead the implementation of a change recipe to empower and equip Line Managers.
4. Department and People Management
   Work with Executive to establish an operating model and structure which can deliver the department's goals and objectives.
   Plan resources in line with the budget and business plan.
   Responsible for the recruitment of direct reports and oversee recruitment of indirect reports.
   Accountable for driving a performance culture in the department.
   Create and maintain a positive, innovative environment where organisational effectiveness best practice is adopted.
5. Stakeholder Relations
   Build and maintain effective relationships with HR, Sanlam Retail Mass management and external partners.
   Manage the relationships with and performance of external service providers.
   Provide ongoing support and subject matter expertise to the HR community and other business stakeholders.
6. Reporting
   Report to relevant stakeholders on the organisational effectiveness strategy, plans, initiatives and targets.
   Monitor and track progress of organisational effectiveness initiatives and recommend actions where required.
   Drive the timely reporting on all organisational effectiveness surveys.
   Responsible for management reporting for the department.
   Provide people analytics insights for Executive HR Reporting.

What will make you successful in this role?

Qualifications

Honours degree in related field of study (Organisational Development, Human Resources, etc.).
Post graduate Diploma / Certificate / Degree.

Knowledge, Skills and Experience

Knowledge of applicable legislation in South Africa.
At least 8 -10 years' experience and knowledge of organisational effectiveness pillars.
Experience in leading, planning and managing organisational effectiveness initiatives across a large organisation.
Knowledge and experience of the HR life cycle/value chain.
Experience in engaging with key business and external partners commercial, business and financial principles and practices.
Strong interpersonal, communication and networking skills.
Ability to work and make decisions independently.
Computer literate (Excel, Word and PowerPoint).
Analytical skills.

Personal Attributes

Organisational savvy.
Decision quality.
Drives engagement.
Business insight.

Core Competencies

Cultivates innovation.
Customer focus.
Drives results.
Collaborates.
Being resilient.

Turnaround time

The shortlisting process will only start once the application due date has been reached.

Our commitment to transformation

The Sanlam Group is committed to achieving transformation and embraces diversity.