Head of Technical Support & MDM - (SA)

We’re looking for a Head of Technical Support & MDM to lead technical troubleshooting and mobile device management (MDM) support. This role is critical in ensuring smooth device deployment, security, and performance for our users.

The ideal candidate has strong troubleshooting skills, experience with MDM solutions, and a background working with Apple products, especially iPhones.

Key Responsibilities:

1. Manage and support MDM solutions, ensuring seamless device enrollment, security policies, and app deployments.
2. Diagnose and troubleshoot technical issues related to iPhones, MDM policies, and device security.
3. Assist with DNS and content filtering configurations and troubleshooting.
4. Provide high-level technical support to customers and internal teams, resolving issues efficiently.
5. Optimize device performance, compliance, and security using MDM best practices.
6. Document troubleshooting steps, MDM configurations, and best practices for internal use.
7. Assist in maintaining and troubleshooting WordPress websites (nice to have).

Requirements:

1. Extensive experience with MDM solutions (e.g., Jamf, Microsoft Intune, Kandji, MobileIron).
2. Strong troubleshooting and problem-solving skills.
3. Experience working with Apple devices, specifically iPhones.
4. Familiarity with DNS/content filtering technologies.
5. Experience in technical support, system administration, or device management roles.
6. Excellent communication skills, able to break down technical issues clearly.

Nice-to-Have Skills:

1. Knowledge of automation tools for IT workflows.
2. Experience with WordPress website management.
3. Familiarity with networking and security protocols.

If you have a passion for MDM, Apple devices, and solving complex technical issues, we’d love to hear from you!