Head of Technical Support & MDM - (SA)

QuickTeam; Johannesburg; On-site; ZAR 500,000 - 600,000; Full time

Job summary

A leading technology firm in Johannesburg is seeking a Head of Technical Support & MDM to lead troubleshooting and mobile device management support. The successful candidate will manage MDM solutions, optimize device performance, and provide high-level technical support. Extensive experience with MDM solutions and strong troubleshooting skills are required, along with a background in working with Apple products, especially iPhones. This full-time role offers competitive compensation.

Qualifications

• Extensive experience with MDM solutions.
• Strong troubleshooting and problem-solving skills.
• Experience working with Apple devices, specifically iPhones.
• Excellent communication skills.

Responsibilities

• Manage and support MDM solutions.
• Diagnose and troubleshoot technical issues related to iPhones.
• Provide high-level technical support to customers.
• Document troubleshooting steps and MDM configurations.

Skills

MDM solutions

Troubleshooting skills

Experience with Apple devices

DNS and content filtering

Tools

Jamf

Microsoft Intune

Kandji

MobileIron

Job description

Full time

300-400 / Week

We’re looking for a Head of Technical Support & MDM to lead technical troubleshooting and mobile device management (MDM) support. This role is critical in ensuring smooth device deployment, security, and performance for our users.

The ideal candidate has strong troubleshooting skills , experience with MDM solutions , and a background working with Apple products, especially iPhones .

Key Responsibilities :

• Manage and support MDM solutions , ensuring seamless device enrollment, security policies, and app deployments.
• Diagnose and troubleshoot technical issues related to iPhones, MDM policies, and device security .
• Assist with DNS and content filtering configurations and troubleshooting.
• Provide high-level technical support to customers and internal teams, resolving issues efficiently.
• Optimize device performance, compliance, and security using MDM best practices .
• Document troubleshooting steps, MDM configurations, and best practices for internal use.
• Assist in maintaining and troubleshooting WordPress websites (nice to have).

Requirements :

Extensive experience with MDM solutions (e.g., Jamf, Microsoft Intune, Kandji, MobileIron)

Strong troubleshooting and problem-solving skills

Experience working with Apple devices, specifically iPhones

Familiarity with DNS / content filtering technologies

Experience in technical support, system administration, or device management roles

Excellent communication skills, able to break down technical issues clearly

Nice-to-Have Skills :

Knowledge of automation tools for IT workflows

Experience with WordPress website management

Familiarity with networking and security protocols

If you have a passion for MDM, Apple devices, and solving complex technical issues , we’d love to hear from you!