Head of Software Engineering
DigiOutsource
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Benefits offered by this job
Job summary
Super Group International seeks a Head of Software Engineering to lead technology platforms across risk, compliance, AML, CRM and contact centre operations for our international and African businesses. You will drive platform optimization, data connectivity and Microsoft Dynamics 365 enhancements while guiding established engineering teams to reliable service delivery and an ambitious technology roadmap.
You’ll shape operational excellence, partner with senior leaders, foster innovation and
Qualifications
- Bachelor’s degree in Computer Science, Information Systems, Business or related field.
- 5+ years’ experience leading software engineering teams or technology functions.
- Proven experience implementing, integrating and managing enterprise SaaS and third-party platforms.
- Strong experience with Contact Centre technologies, including omnichannel, telephony, IVR and workforce management.
- Experience owning and optimizing Microsoft Dynamics 365 CRM environments and integrations.
- Strong knowledge of systems integration, APIs, data engineering and real-time data processing.
- Experience delivering scalable, high-volume transactional platforms with a focus on performance, security and reliability.
- Proven ability to improve operational efficiency through automation, workflow optimization and user-centric solutions.
- Strong analytical skills, including reporting, data insights and regulatory compliance reporting.
Responsibilities
- Define and execute the Enterprise Support technology roadmap.
- Provide strategic direction for the domain, platforms and engineering teams.
- Ensure continuity, scalability and long-term evolution of key business systems.
- Align technology initiatives with business and operational objectives.
- Own enterprise support platforms, including CRM, Contact Centre, Risk and AML technologies.
- Oversee third-party vendor relationships, technical governance and service performance.
- Ensure effective integration and secure data flows between internal and external systems.
- Drive platform optimisation, enhancements and technology consolidation initiatives.
- Own the CRM strategy, roadmap and Microsoft Dynamics 365 environment.
- Lead CRM modernisation and continuous improvement initiatives.
- Enable customer service, account management and compliance workflows through automation.
- Deliver operational reporting, insights and a unified customer view across platforms.
- Oversee omnichannel customer engagement platforms, telephony and workforce management solutions.
- Drive improvements in customer service technology, automation and agent efficiency.
- Ensure seamless customer experiences across all communication channels.
- Lead technology solutions supporting KYC, AML, fraud prevention and regulatory compliance.
- Oversee risk monitoring systems, AML models and regulatory reporting capabilities.
- Ensure robust controls, auditability, governance and regulatory readiness.
- Support business risk mitigation through scalable, compliant technology solutions.
- Drive automation and process optimisation across operational functions.
- Support back-office platform consolidation across multiple business regions.
- Ensure platform reliability, resilience, monitoring and business continuity.
- Deliver technology improvements that enhance operational efficiency and service quality.
- Lead and develop engineering leaders, product managers, architects and agile teams.
- Ensure high-quality, timely and efficient delivery of technology initiatives.
- Champion Agile practices, engineering excellence and architectural standards.
- Manage resources, priorities and budgets to maximise business value.
- Partner with senior business and technology leaders to drive strategic outcomes.
- Promote collaboration across teams and functions.
- Foster a culture of accountability, innovation, continuous improvement and learning.
- Ensure effective risk management, compliance adherence and governance practices.
Skills
Education
Tools
Job description
Kick-start your career in the online gaming world and experience the very latest in technology and innovation.
We’re Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands, including Betway and Jackpot City.
We’re a powerhouse built on decades of expertise and we’re changing the game for good. Our mission is to give our customers a superclass entertainment experience.
We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us.
At Super Group International, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.
Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.
We’re building experiences that wow our customers and that starts with bold, curious people who want to do work that matters.
If you’re hungry to grow, excited by impact and ready for a challenge that will supercharge your career, this could be your moment.
As Head of Software Engineering, you will lead the technology platforms that support risk, compliance, AML, CRM and contact centre operations across our International and African businesses. Responsible for a mix of SaaS, third-party and bespoke solutions, you will drive platform optimisation, integration, data connectivity and strategic improvements, including enhancements to Microsoft Dynamics 365 and customer engagement capabilities. You will provide leadership to established engineering teams, ensure reliable service delivery, and define the future technology roadmap, aligning engineering execution with business objectives while driving innovation, agility and operational excellence.
- Define and execute the Enterprise Support technology roadmap.
- Provide strategic direction for the domain, platforms and engineering teams.
- Ensure continuity, scalability and long-term evolution of key business systems.
- Align technology initiatives with business and operational objectives.
- Own enterprise support platforms, including CRM, Contact Centre, Risk and AML technologies.
- Oversee third-party vendor relationships, technical governance and service performance.
- Ensure effective integration and secure data flows between internal and external systems.
- Drive platform optimisation, enhancements and technology consolidation initiatives.
- Own the CRM strategy, roadmap and Microsoft Dynamics 365 environment.
- Lead CRM modernisation and continuous improvement initiatives.
- Enable customer service, account management and compliance workflows through automation.
- Deliver operational reporting, insights and a unified customer view across platforms.
- Oversee omnichannel customer engagement platforms, telephony and workforce management solutions.
- Drive improvements in customer service technology, automation and agent efficiency.
- Ensure seamless customer experiences across all communication channels.
- Lead technology solutions supporting KYC, AML, fraud prevention and regulatory compliance.
- Oversee risk monitoring systems, AML models and regulatory reporting capabilities.
- Drive automation and process optimisation across operational functions.
- Support back-office platform consolidation across multiple business regions.
- Ensure platform reliability, resilience, monitoring and business continuity.
- Deliver technology improvements that enhance operational efficiency and service quality.
- Lead and develop engineering leaders, product managers, architects and agile teams.
- Ensure high-quality, timely and efficient delivery of technology initiatives.
- Champion Agile practices, engineering excellence and architectural standards.
- Manage resources, priorities and budgets to maximise business value.
- Partner with senior business and technology leaders to drive strategic outcomes.
- Promote collaboration across teams and functions.
- Foster a culture of accountability, innovation, continuous improvement and learning.
- Ensure effective risk management, compliance adherence and governance practices.
This list covers your core responsibilities – with plenty of room to stretch, explore and take on new challenges as we grow.
- Bachelor’s degree in Computer Science, Information Systems, Business, Commerce or a related discipline.
- 5+ years’ experience leading software engineering teams or technology functions.
- Proven experience implementing, integrating and managing enterprise SaaS and third-party platforms.
- Strong experience with Contact Centre technologies, including omnichannel, telephony, IVR and workforce management solutions.
- Experience owning and optimizing Microsoft Dynamics 365 CRM environments and integrations.
- Strong knowledge of systems integration, APIs, data engineering and real-time data processing.
- Experience delivering scalable, high-volume transactional platforms with a focus on performance, security and reliability.
- Proven ability to improve operational efficiency through automation, workflow optimization and user-centric solutions.
- Strong analytical skills, including reporting, data insights and regulatory compliance reporting.
- Experience managing vendor relationships, service delivery and technical evaluations.
- Knowledge of risk, fraud and AML technology solutions and their integration into operational systems.
- Understanding of data privacy and protection regulations, including GDPR and POPIA.
- Demonstrated success managing multiple complex projects and delivering strategic technology roadmaps.
- Strong understanding of software development, quality assurance and engineering best practices.
- Experience driving Agile delivery methodologies at scale.
- Excellent stakeholder management, communication and influencing skills.
- High attention to detail with a strong focus on quality and governance.
- Adaptable and resilient, with the ability to operate effectively in fast-paced, changing environments.
- Experience ith LexisNexis Risk Solutions or similar fraud, identity and AML platforms.
- Experience within regulated iGaming, betting, financial services or highly regulated industries.
- Knowledge of risk, compliance and AML systems, including bespoke risk model implementation.
- Familiarity with fraud detection, transaction monitoring and risk analytics.
- Experience applying AI-driven customer service solutions, including chatbots, agent assist and workflow automation.
- Experience leading platform consolidation or transformation projects across multiple businesses, brands or regions.
- Relevant Microsoft Dynamics 365, Power Platform, CRM or Contact Centre certifications.
- SAFe Agile certification or equivalent scaled Agile experience.
- Relevant Product Management certification.
- Additional Agile, technology or industry-recognised professional certifications.
- Adaptability
- Ownership and accountability
- Initiating action
- Resilience
- Team orientation
- Integrity
- Innovation
- Supergrowth is real here. Our learning and development programmes give you the tools, training and opportunities to level up fast.
- Your progress matters. Our Performance tool ensures you get meaningful feedback to support your development and superdrive your career.
- Support that has your back. Our Employee Assistance Programme offers resources for you and your family.
- Group Life Cover
- Funeral Fund Benefit
- Income Continuation Benefit
- Medical Aid Subsidy
- Retirement Annuity Subsidy
At Super Group, your experience matters. We’re honest, fair, and focused on helping you succeed – and your work will have real impact from day one.
Game on!
- Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.
- Shortlisted candidates may need to complete an assessment.
This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.
Should you not hear from us within 2 weeks, please deem your application as unsuccessful.
The perfect place to work, play and grow!
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