Head of Sales and Operations (KZN)

C40 Cities; Durban; On-site; ZAR 800,000 - 1,200,000; Full time

Job summary

A leading residential developer in Durban is seeking a Head of Sales, Marketing, and Operations. This executive role requires strong leadership and emotional intelligence to drive growth and enhance the customer experience across various revenue streams. The ideal candidate will have extensive experience in property or corporate sales and will embody the company's values as a brand ambassador.

Qualifications

• 8–10 years in leadership roles, ideally in property, banking, or corporate sales.
• 4+ years managing client-facing teams with demonstrable results.

Responsibilities

• Lead and execute the sales and operational strategy.
• Inspire and manage a multi-disciplinary team across sales, operations, and rentals.
• Ensure a seamless customer journey.

Skills

Leadership

Emotional Intelligence

Client Relationship Management

Education

Degree in Property, Business, Finance or Law

Job description

Our client is seeking a Head of Sales, Marketing and Operations who not only excels at driving results but thrives on building high-trust environments that empower others. This is a leadership position that goes beyond revenue generation. You'll help define and deliver on the company's experience — ensuring that every touchpoint, from first enquiry to handover (and beyond), reflects their brand values and commitment to excellence.* Lead sales, rentals, hospitality, and operational teams* Cultivate meaningful relationships with clients, partners, and internal stakeholders* Autonomy to make decisions and responsibility to help your teams flourish

What you'll do:

As the Head of Sales and Operations, you will be instrumental in shaping the future of this leading residential developer. Your role will extend beyond revenue generation; you will be responsible for defining the company's experience at every touchpoint. You will lead a multi-disciplinary team across sales, operations, and rentals while fostering meaningful relationships with clients, partners, and internal stakeholders. Your strategic leadership will drive growth opportunities across various revenue streams. As a brand ambassador, you will embody the company's values while ensuring a seamless customer journey.

• Lead and execute the sales and operational strategy to support the company's purpose-driven vision.
• Inspire and manage a multi-disciplinary team across sales, operations, and rentals.
• Identify and unlock growth opportunities across revenue streams.
• Act as a brand ambassador who embodies the company's values.
• Ensure a seamless, warm, and transparent customer journey.
• Maintain strong relationships with key stakeholders.
• Own the performance of the sales, rentals, and hospitality divisions.
• Monitor CRM systems, lead conversion data, and commission structures.
• Analyse market trends and performance data to inform pricing and sales strategies.
• Oversee day-to-day operations with an eye for systems improvement.

What you bring:

As the ideal candidate for the Head of Sales and Operations role, you bring a wealth of experience in leadership roles within property, banking or corporate sales. You have managed client-facing teams for over 4 years with proven results. Your strong knowledge of the full property sales and operations lifecycle sets you apart from others. You possess high emotional intelligence with a people-first approach to leadership. Your passion for delivering exceptional service is evident in your work ethic.

• A degree in Property, Business, Finance or Law (Postgraduate studies an advantage).
• 8–10 years in leadership roles, ideally in property, banking, or corporate sales.
• 4+ years managing client-facing teams with demonstrable results.
• Strong knowledge of the full property sales and operations lifecycle.
• High emotional intelligence with a people-first approach to leadership.

Please send CV to [e-mail]

About the job

Contract Type: FULL_TIME

Focus: Executive

Industry: Property and Housing

Workplace Type: On-site

Experience Level: Senior Management

Location: Durban

Contract Type: FULL_TIME

Specialism: Sales & Marketing

Focus: Executive

Industry: Property and Housing

Salary: Negotiable

Workplace Type: On-site

Experience Level: Senior Management

Location: Durban

FULL_TIME

Job Reference: RHIBC0-CB3380AB

Date posted: 14 May 2025

Consultant: Catherine Blake

durban sales-and-marketing/executive 2025-05-14 2025-07-13 property-and-housing Durban KwaZulu-Natal South Africa, Johannesburg ZA Robert Walters https://www.robertwaltersafrica.com https://www.robertwaltersafrica.com/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png true