HEAD OF PAYMENT PROCESSING

This role will require you to ensure optimal and efficient processing while maintaining VIP player experience and maximizing acceptance rates. You will focus on the regionalization of deposit methods and cultures while optimizing player experience and minimizing deposit costs. This will entail training new team members and stakeholders on business methods. This industry requires you to avail yourself for after-hour support and any emergency maintenance required.

Responsibilities include the following:

1. Analyzing rejection strategy
2. Manage a team of Deposit Specialists.
3. Maximize player acceptance rates, behavior, and journeys through analytical data.
4. Ensure deposit costs are marginalized.
5. Manage players on tiers - New/Regular/VIP through effective whitelisting.
6. Timeous reviews of limits and anticipation of core peak revenue times.
7. Optimizing all deposit methods on a country level.
8. Providing support for processors that go down or need to be shut down, as well as reducing emergency maintenance.
9. Test new processors and take them live.
10. Training of new team members coming into the Payments Department.
11. Operational reports to management on a daily, weekly, and monthly basis.
12. Processor operations, to ensure all processors that are active are functioning optimally.
13. Communicating to all affected stakeholders of all issues affecting casino operations.
14. Ensuring all department processors and procedures are being adhered to across the department.

Skills and Attributes:

1. Strong attention to detail.
2. Analytical.
3. Technical, ability to make data-driven decisions using metrics and ratios to trigger reviews effectively to mitigate risk in real-time.
4. Accountability.
5. Customer-centric mindset in aligning processing and player experience.
6. Continuous communication with the team.
7. Efficiency.
8. Continuously evaluate and identify opportunities for process improvement by being proactive.
9. Strong leadership skills and continuous development of them.
10. Organization and planning, able to juggle multiple priorities and projects at any given time ensuring deadlines are met.
11. Ability to work under pressure and maintain a friendly disposition.
12. Adaptability, key to being on top of processing to ensure we think outside the box and keep abreast of industry standards.

Qualifications:

1. Bachelor's Degree required, preferably in Business, Finance, or related field.
2. Experience in iGaming, online sports, or banking.
3. At least 3 years of experience in a banking & processing role.
4. Broad knowledge of processing and merchant procedures.
5. Proficient in Microsoft Office (Preferably Excel).

Advantageous:

1. Experience with Scrum and agile methodologies.
2. Proficient in Power BI, Jira, and Confluence.
3. Technically aware, comfortable working with multiple IT systems, databases, and programs.
4. Excellent written and spoken English.