Head Of Operations Retail Advice

Growth House; Johannesburg; On-site; ZAR 600 000 - 1 000 000; Full time

Job summary

An established industry player is seeking a seasoned Operations Manager to drive strategic initiatives and enhance operational efficiencies. In this pivotal role, you will lead a dynamic team, ensuring alignment with business objectives while managing budgets and compliance with industry regulations. Your expertise in process improvement and team leadership will be crucial in fostering a culture of continuous enhancement. This is an exciting opportunity to make a significant impact in a fast-paced environment, where your strategic insights and operational acumen will help shape the future of the organization.

Qualifications

• 8-10 years in operations management, preferably in financial services.
• Strong leadership and team management experience required.

Responsibilities

• Develop operational strategies to achieve business objectives.
• Lead the operations team and manage financial reporting.

Skills

Leadership

Strategic Planning

Problem-Solving

Communication Skills

Analytical Skills

Financial Management

Adaptability

Education

Bachelor's degree in Business Administration

Operations Management

MBA or CFP

Tools

Elite Wealth

atWork

Xplan

Jira

Job description

Responsibilities

• Develop and implement operational strategies to achieve business objectives, increasing efficiencies and reducing costs.
• Lead and manage the operations team, providing guidance and support to ensure high performance.
• Oversee the development and maintenance of operational processes, procedures, and systems.
• Develop and report on key performance indicators and pipeline management for the team.
• Ensure compliance with regulatory requirements and industry standards (e.g. FICA, FAIS, TCF, POPIA, Employee Equity, etc.).
• Manage budgets and financial reporting for operational areas.
• Foster a culture of continuous improvement, identifying opportunities for process enhancements and efficiency gains.
• Collaborate with other department heads to ensure alignment and effective communication across GrowthHouse.
• Develop and maintain relationships with external partners and vendors.
• Own and drive the financial advisor onboarding operational process end to end.

Requirements

• Minimum 8-10 years of experience in operations management, preferably in administration and services to financial advisers.
• Proven track record of leadership and team management.
• Strong strategic planning and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong analytical and financial management skills.
• Bachelor's degree in Business Administration, Operations Management, or related field; MBA or CFP preferred.
• Experience with operational process improvement and implementation of new systems and technology (e.g. Elite Wealth, atWork, Xplan, Jira, etc.).
• Knowledge of industry-specific regulations and standards.