Head of Operations (Restaurant Group)

Kontak Recruitment; Johannesburg; On-site; ZAR 500,000 - 600,000; Full time

Job summary

A reputable recruitment agency is seeking a dynamic Head of Operations for a restaurant group in Johannesburg. This pivotal role requires overseeing the performance of 10 outlets, ensuring service excellence and operational efficiency. Ideal candidates should have over 5 years of multi-store management experience and a robust operational background in restaurant settings. The workplace is in-office, and the position necessitates reliable transport and daily travel between locations.

Qualifications

• 5+ years of experience in multi-store restaurant management.
• Proven ability to manage teams across multiple locations.
• Strong operational background in customer service and kitchen management.

Responsibilities

• Oversee daily operations across 10 restaurant outlets.
• Provide leadership and support to store managers and teams.
• Ensure execution of customer service and kitchen operations.
• Develop and implement operational strategies.
• Drive performance standards across all locations.

Skills

Team management

Operational background

Excellent communication

Organizational skills

Computer literacy

Job description

Head of Operations (Restaurant Group) – Steeledale, Johannesburg.

We are on the hunt for a dynamic, hands-on Head of Operations to oversee and drive the performance of 10 restaurant outlets.

This role requires a seasoned leader with a strong understanding of both front-of-house and back-of-house operations, who can ensure consistent delivery of service excellence, operational efficiency, and team capability across all stores.

Salary: R25 000 to R40 000 per month.

Workplace: In-Office.

Travel: Required across 10 store locations.

Requirements:

• 5+ years of experience in multi-store restaurant management.
• Proven ability to manage teams across multiple locations.
• Strong operational background in both customer service and kitchen management.
• Excellent communication and leadership skills.
• Highly organized, proactive, and solution-focused.
• Computer-literate with the ability to manage reports, stock systems, and scheduling tools.
• Must have own reliable transport and valid driver’s licence.
• Willing and able to travel daily between sites.

Duties and Responsibilities:

• Oversee daily operations across 10 restaurant outlets.
• Provide strong leadership and hands-on support to store managers and teams.
• Ensure consistent execution of customer service and kitchen operations.
• Develop and implement operational strategies and best practices.
• Drive performance standards across all locations.
• Conduct regular store visits and audits to assess compliance, quality, and service levels.
• Identify training needs and lead the development of staff through structured training programs.
• Collaborate with franchise owners and leadership to improve operational efficiency.
• Monitor store KPIs and implement corrective actions when necessary.
• Ensure adherence to health, safety, and food hygiene standards.
• Manage staffing levels, shift coverage, and resourcing across sites.
• Assist with opening new locations or revamping existing ones as needed.