Head of Operations - Remote

Placements24; Komani; Hybrid; ZAR 2,400,000 - 3,600,000; Full time

Benefits offered by this job

Executive compensation with bonus

Health, dental, and vision insurance

Home office setup allowance

Remote autonomy

Job summary

Placements24 is seeking a visionary Head of Operations to steer our national operations from a fully remote position. You will design scalable strategies and empower a distributed leadership team across regions to deliver high-quality services.

The ideal candidate has 10+ years in operations leadership, excels at process optimization, and drives change in a remote, fast-paced environment. This executive role offers strong compensation and a remote-first culture.

Qualifications

• Master’s degree in Business Administration, Operations Management, or a related field.
• 10+ years of progressive leadership experience in operations management with distributed/remote teams.
• Proven track record in designing and scaling operational frameworks for national or international organizations.
• Expertise in process optimization, project management, and performance metrics.
• Excellent communication and interpersonal skills, with ability to inspire remotely.

Responsibilities

• Develop and implement a scalable national operations strategy.
• Lead a distributed team of operations managers across regions.
• Establish and track KPIs for efficiency, quality, and customer satisfaction.
• Drive process improvements, automation, and best practices in a remote setting.
• Oversee resource allocation, budgets, and departmental performance.
• Foster collaboration and continuous learning across remote teams.

Skills

Leadership

Distributed teams

Strategic thinking

Change management

Communication

Problem solving

KPI tracking

Remote leadership

Education

Master's degree in Business Administration

Job description

About the Role

Our client is seeking a visionary and experienced Head of Operations to lead their operational strategy and execution on a national scale, specifically designing for a remote-first environment. This executive role is responsible for ensuring the efficient, scalable, and high-quality delivery of services across all functions, irrespective of geographical distribution. You will build and empower a distributed team of operational leaders, foster a culture of collaboration and accountability, and drive continuous innovation in operational processes. This is a transformative opportunity for a seasoned leader to shape a world-class operational framework for a forward-thinking company from a fully remote position, impacting operations nationwide.

Key Responsibilities

• Develop and implement a comprehensive, scalable national operations strategy aligned with the company's long-term vision.
• Lead, mentor, and develop a high-performing, distributed team of operations managers and staff across various regions.
• Establish and track key performance indicators (KPIs) to measure operational efficiency, quality, and customer satisfaction.
• Drive initiatives for process improvement, automation, and the adoption of best practices in a remote setting.
• Oversee resource allocation, budget management, and financial performance of the operations department.
• Foster a strong operational culture that emphasizes collaboration, accountability, and continuous learning across all remote teams.

Requirements

• Master's degree in Business Administration, Operations Management, or a related field.
• 10+ years of progressive leadership experience in operations management, with significant experience leading distributed or remote teams.
• Proven success in designing and scaling operational frameworks for national or international organizations.
• Expertise in process optimization, project management, and performance metrics.
• Exceptional strategic thinking, problem-solving, and change management capabilities.
• Excellent communication and interpersonal skills, with the ability to inspire and lead remotely.

Benefits

• Executive-level compensation, including a substantial base salary and performance-based bonus.
• Comprehensive health, dental, and vision insurance.
• Generous allowance for home office setup and professional development.
• Significant autonomy and the opportunity to shape the future of remote operations.

Join a progressive company committed to innovative operational strategies.