Head of Operations (iGaming)

Tyron Consultancy; Johannesburg; On-site; ZAR 1,200,000 - 1,800,000; Full time

Job summary

A leading company in the iGaming sector is seeking a Head of Operations in Johannesburg. This strategic role involves driving operational excellence, leading teams, and ensuring compliance across gaming platforms to fuel business growth. Ideal candidates will possess extensive industry expertise, strong leadership skills, and a proactive mindset to foster innovation and efficiency.

Qualifications

• Proven experience in the online casino and iGaming industry (non-negotiable).
• Strong leadership and interpersonal skills.
• Commitment to continuous learning and professional growth.

Responsibilities

• Design and implement operational strategies to enhance user and business experiences.
• Oversee daily activities and optimize processes across various departments.
• Ensure compliance with regulatory standards and implement improvement initiatives.

Skills

Leadership

Strategic Thinking

Interpersonal Skills

Adaptability

Problem Solving

Job description

Head of Operations (iGaming) required in Johannesburg.

An exciting opportunity awaits a strategic leader to drive operational excellence within a fast-paced iGaming environment.

The Head of Operations in Johannesburg will play a pivotal role in overseeing daily activities, optimizing processes, and spearheading initiatives that fuel business growth.

This role is ideal for a results-driven, hands-on leader with extensive online casino and iGaming industry expertise, capable of fostering cross-functional collaboration and driving efficiency at every level.

Duties and Responsibilities:

• Design and implement operational strategies that boost efficiency and enhance both user and business experiences.
• Develop long-term operational plans aligned with company objectives, focusing on revenue growth, market expansion, and profitability.
• Stay ahead of industry trends, regulatory changes, and competitor activity to inform business decisions.
• Partner with the Product team to support seamless product rollouts and prioritize enhancements.
• Oversee the adoption of cutting-edge technology solutions, ensuring optimal performance of digital tools and systems.
• Collaborate with marketing, acquisition, and brand teams to execute impactful campaigns and programs.
• Work closely with Retention, Affiliate, and VIP teams to enhance customer experience and improve key metrics such as NPS.
• Ensure smooth, compliant operations across all gaming platforms, with a focus on performance optimization.
• Collaborate with finance and payment teams to enhance localized payment solutions, driving improvements in user experience, FTD%, retention, and ROI.
• Partner with Legal, Compliance, and Risk teams to uphold regulatory standards across operational territories.
• Implement robust compliance frameworks to ensure adherence to legal and operational requirements.
• Lead process improvement initiatives across departments, driving efficiency, standardization, and scalability.
• Cultivate a culture of continuous improvement, innovation, and operational excellence.
• Resolve cross-functional challenges to maintain seamless business operations.
• Work with Compliance and Legal teams to ensure data security, regulatory compliance, and adherence to KYC and data protection standards.

Requirements:

• Proven experience in the online casino and iGaming industry (non-negotiable).
• Strong leadership and interpersonal skills, with the ability to inspire and motivate teams.
• Strategic thinker with a proactive, solution-oriented mindset.
• Adaptable and resilient, thriving in fast-paced, dynamic environments.
• Commitment to continuous learning and professional growth.