Head of Operations

Chosen Talent; Sandton; On-site; ZAR 60 000 - 100 000; Full time

Job summary

Join a dynamic team at a leading gaming company as the Head of Gaming Operations. This pivotal role involves driving operational excellence in the online casino and iGaming sectors. You will collaborate with executive leadership to develop strategies that enhance efficiency and profitability while ensuring compliance across multiple territories. Ideal candidates will possess strong leadership skills, a strategic mindset, and a passion for continuous improvement. This exciting opportunity promises a vibrant work culture and the chance to shape the future of gaming operations.

Benefits

Incredible Vibe

State-of-the-Art Technology

Entrepreneurial Culture

Global Opportunities

Winning Culture

Qualifications

• Proven experience in the online casino & iGaming industry is mandatory.
• Strong interpersonal and leadership skills, adaptable in a fast-paced environment.
• Committed to continuous learning and professional growth.

Responsibilities

• Define and execute operational strategies to optimize efficiency.
• Collaborate with marketing teams for campaign execution.
• Ensure compliance and performance in gaming operations.

Skills

Leadership

Online Gaming

Casino

iGaming

Operations Management

Strategic Management

People Management

IT

Job description

Overview & Purpose

Join our dynamic team at our Gaming Client where you will play a pivotal role in shaping, driving, and delivering exceptional gaming operational excellence.

As Head of Gaming Operations, you will be responsible for managing the daily activities within a casino or gaming establishment. This includes working closely with our Executive Committee to ensure seamless and efficient integration across multi-functional departments and business initiatives.

This high-energy position is ideal for someone with leadership experience in online casino and iGaming industries, a strategic mindset, and a vision to achieve operational excellence. The role requires a hands-on, results-oriented leader who can foster cross-functional collaboration, optimize processes, and deliver results in a fast-paced, growing organization. You will work closely with the Executive Team to drive strategic initiatives that promote growth, efficiency, and profitability.

Key Responsibilities

1. Develop and Implement Strategies:

• Define and execute operational strategies, structures, and processes to optimize efficiency and improve user and business experiences.
• Create cohesive strategies for online gaming technology operations.
• Drive revenue growth, expand market share, and increase profitability in the gaming division.
• Develop long-term operational plans aligned with company objectives.
• Monitor industry trends, regulatory changes, and competitor activities to inform strategic decisions.

Product, Brand & Marketing Operations Management:

• Collaborate with the Product and Marketing teams to support product roadmaps and prioritize enhancements.
• Manage adoption and optimization of technology solutions to ensure seamless digital operations.
• Coordinate with marketing and brand teams for campaign execution.
• Guide customer experience improvements with Retention, Marketing, Affiliate & VIP teams to enhance satisfaction and NPS.

IT Operations & Asset Management:

• Oversee IT operations, asset management, and advise on IT solutions and optimization.

Quality Control & Operational Excellence:

• Ensure efficient gaming operations, compliance, and platform performance.
• Work with finance and payments teams to optimize payment solutions, improving key metrics like FTD%, retention, and ROI.

Casino & iGaming Compliance:

• Collaborate with legal, fraud, and risk departments to ensure regulatory compliance across territories.

Strategic Planning:

• Partner with the Executive Committee to define strategic objectives and execute operational plans.

Process Innovation & Optimization:

• Innovate and standardize processes to improve operational efficiency.
• Maintain updated documentation and training resources.
• Cultivate a culture of continuous improvement and operational excellence.

Data Security & Compliance:

• Work with legal and compliance teams to ensure adherence to data protection, KYC, and other legal standards.

Essential Criteria

• Proven experience in the online casino & iGaming industry is mandatory.
• Proactive, solution-focused, with strong interpersonal and leadership skills.
• Ability to build relationships with teams and stakeholders.
• Adaptable in a fast-paced, dynamic environment.
• Committed to continuous learning and professional growth.

Reporting & Interaction

• Reporting to: CFO / Global Head of People

Desired Skills

• Leadership, Online Gaming, Casino, iGaming, Operations Management, Strategic Management, People Management, IT

About The Employer

• Incredible Vibe
• State-of-the-Art Technology
• Entrepreneurial, Global, Winning Culture