Head Of Operations

Robert Walters; Gauteng; On-site; ZAR 600,000 - 1,200,000; Full time

Job summary

A leading retail brand is seeking a Head of Operations to oversee the efficient management of their stores. You will be responsible for driving performance through KPI management and strategic oversight, ensuring exceptional customer service across all locations. This role demands a seasoned professional with a strong background in retail operations and stakeholder relationships.

Qualifications

• Proven experience in Retail Operations management.
• Ability to manage KPIs effectively.
• Experience with large-format, multi-store systems.

Responsibilities

• Ensure smooth operation of retail business while adhering to HQ SOP & Local Policy.
• Manage KPIs and implement strategies to achieve targets.
• Coordinate efforts across departments to meet successful store openings.

Skills

Numerical skills

Stakeholder management

Strategic thinking

Problem solving

Job description

Head of Operations

As the Head of Operations, you will play a pivotal role in ensuring the smooth operation of our client's retail business.

You will be responsible for managing KPIs, developing strategies to increase efficiency, sales, quality of services, security, and reduce losses.

Your commitment to delivering exceptional customer service will be paramount in maintaining the high standards expected by their customers.

You will also act as a key liaison with various stakeholders, coordinating efforts across departments to achieve agreed targets.

Your ability to manage costs effectively while meeting set milestones for store openings, revenue, and costs will be crucial in this role.

Key Responsibilities:

1. Ensure all aspects of retail business operate smoothly, adhering to both HQ SOP & Local Policy
2. Manage KPIs and focus on improvement efforts to meet target goals
3. Use KPI data to analyze, develop, and optimize strategies and processes
4. Maintain consistent and exceptional standards of customer service in all stores
5. Act as a key domestic liaison with all stakeholders including employees, landlords, suppliers, service providers, and other parties
6. Coordinate efforts of other relevant departments to achieve targets
7. Implement the business plan and meet milestones for store opening, revenue, and costs
8. Manage costs efficiently, prepare budgets, and minimize variances against forecasts

Candidate Profile:

The ideal candidate for the Head of Operations role has extensive experience in Retail Operations management.

You are adept at navigating government bodies and competing with major retail players.

Your excellent stakeholder management skills enable you to build and maintain strong relationships with various parties.

Your strategic thinking and problem-solving abilities are key to driving operational success.

Required Skills and Experience:

• Proven experience in Retail Operations management
• Strong numerical skills and ability to manage KPIs effectively
• Experience managing large-format, multi-store systems
• Ability to navigate government bodies and compete with major retail players
• Strong strategic thinking and problem-solving abilities

About the Company:

Our client is a globally recognized retail brand, with over 2,000 stores across 10 countries.

They offer more than 20 innovative products across various departments.

With over 23,000 employees, they serve more than 100 million consumers annually.