Head of Operations

One Day Only; Cape Town; On-site; ZAR 500 000 - 600 000; Full time

Job summary

A leading e-commerce company in South Africa is seeking a National Operations Leader to oversee warehousing and logistics across Cape Town and Johannesburg. The ideal candidate will possess 8–12 years of senior operations leadership experience, emphasizing strategic oversight and data-driven decision-making across multiple regions. This role demands strong leadership skills, a problem-solving mindset, and a focus on continuous improvement to optimize processes and enhance customer experience. Join us to drive operational excellence and contribute to our innovative culture.

Qualifications

• Proven success in warehouse expansion and multi-site operational management.
• Strong KPI management discipline and operational modeling.
• Experience with warehouse technology or WMS transitions.

Responsibilities

• Provide strategic oversight and leadership in warehousing and logistics.
• Manage national warehouse capacity planning and operational standards.
• Oversee performance culture and continuous improvement within teams.

Skills

Strategic oversight

Operational management

Data-driven decision making

Problem-solving mindset

Communication

Education

8–12 years of senior operations leadership experience

Experience in high-volume e-commerce or retail distribution

Job description

About us

Step into the wild world of OneDayOnly – South Africa's OG daily deals hub. We're the pioneers of cool discounts, hitting you for just one day because, well, why overcomplicate things? We've got the big names, top suppliers, and a dash of our secret sauce to make you feel like a BIG DEAL. Not to brag, but we have over a million potential savvy shoppers getting our daily dose every 24 hours.

We're not fussy – if the price is right and the quality checks out, we're selling it. That's what makes us the go-to for both the smart buyer and the eager seller. Toss in the urgency of our deals, and boom, success happens quicker than you can blink. So, jump in, where FOMO meets killer deals, and let's turn every day into a retail party!

About You

You're the kind of person who can walk into a warehouse and instantly spot the bottleneck, the opportunity, and the missing pallet jack — all before your coffee kicks in. You love big-picture strategy just as much as a beautifully optimised SOP, and nothing excites you more than turning organised chaos into high-performance flow.. If driving national operations, shaping the future of fulfilment, and building a legendary ops culture sounds like your version of fun, we’ll probably get along brilliantly.

Responsibilities:

National Operational Leadership

• Provide strategic oversight and leadership of all warehousing and logistics operations in Cape Town and Johannesburg.
• Manage national warehouse capacity planning
• Set and enforce national operational standards, KPIs, SOPs, and performance expectations.
• Oversee labour planning, productivity frameworks, quality controls, and audit compliance.

Leadership of National Warehouse Teams

• Directly manage warehouse managers in Cape Town and Johannesburg.
• Ensure strong operational coordination between both regions.
• Drive accountability, performance culture, and continuous improvement within all teams.
• Identify and grow senior operational talent.

Cross-Departmental Integration

• Work closely with Procurement, Planning, Tech, Finance, Customer Service, and HR to ensure seamless national operations.
• Support commercial teams with operational capacity forecasts and feasibility input.
• Align operational planning with company growth strategy and brand commitments.

Risk Management, Compliance & Safety

• Ensure national compliance with health & safety, labour legislation, and operational controls.
• Lead root-cause investigations into operational incidents and implement corrective action.
• Develop BCP (business continuity) plans for warehousing and logistics.

Strategic Ownership

• Lead national operational strategy to support scalability, efficiency, and customer experience.
• Drive continuous improvement across warehousing, fulfilment, and logistics capabilities.
• Strengthen operational systems, processes, and technologies to enable future adaptability.
• Develop long-term infrastructure and capacity plans aligned with organisational growth objectives.
• Optimise fulfilment and customer experience models.
• Prepare the organisation for upcoming operational requirements and evolving business needs.

Experience and Qualifications:

• 8–12 years senior operations leadership experience
• Proven success in warehouse expansion, redesign, or multi-site operational management
• Strong data-driven decision making and KPI management discipline
• Experience with warehouse technology or WMS transitions
• Leadership of teams across multiple regions
• Experience in high-volume e-commerce or retail distribution
• Strong financial understanding of operational modelling
• Strategic thinker with strong execution capability
• High accountability and ownership
• Strong communication and cross-functional influence
• Problem-solving mindset with resilience under pressure
• Optimisation-driven, analytical, and systems-oriented
• Ability to lead change across multi-site operations

Values:

• Challenge Accepted: We own operational excellence, meeting targets, maintaining safety, and ensuring efficient workflows.
• Solve Smart: We optimize processes, anticipate challenges, and implement solutions that improve efficiency.
• Character Counts: We act with honesty, respect, and accountability in all operational processes.
• Customer Obsessed: We ensure orders are fulfilled accurately and efficiently, putting the customer at the center of every action.
• Seriously Unserious: We approach daily operations with energy, teamwork, and good humor while taking safety and performance seriously.