Head of Mobile Growth & P&L | Ops & Partnerships

Jem HR Ltd; Johannesburg; Hybrid; ZAR 1,800,000 - 3,200,000; Full time

Benefits offered by this job

Lunch 4 times a week

Medical aid contribution

Retirement annuity contribution

22 days annual leave

Job summary

Jem seeks a Head of Jem Mobile to own the end-to-end P&L, team, operations and product direction for our device and connectivity business in South Africa. You will start hands-on with a small team and scale its systems and strategy for profitability and impact.

You will lead commercial, product, marketing, and operations, building partnerships with OEMs, telcos and logistics, while driving margins, pricing and customer experience.

Qualifications

• 8+ years experience leading a commercial or operational function.
• Background in e-commerce, fintech, telco, marketplace, retail credit or similar.
• Proven experience running complex operations or high-volume transactional products.
• Strong commercial instinct and comfort with margins, pricing and unit economics.
• Experience managing suppliers, logistics or multi-partner ecosystems.
• Clear leadership capability with a people-first mindset.
• Strong process design and problem-solving ability.

Responsibilities

• Own the end-to-end performance of Jem Mobile (commercial, product, marketing, operations and support).
• Run Jem Mobile as a business unit with full P&L ownership.
• Hire, lead and mentor the team across ops, credit risk, support and partnerships.
• Set goals, operating rhythms and performance metrics.
• Manage key partnerships (OEM, telco, logistics, etc).
• Oversee stock, fulfilment, returns, support and operational processes.
• Work closely with the founders on pricing, margin, risk appetite and strategy.
• Build and maintain catalogues, sales collateral and product positioning.
• Improve customer experience, reduce cancellations and manage defaults.
• Identify and execute opportunities to grow the product, improve efficiency and expand impact.

Skills

Leadership

Commercial acumen

People-first leadership

Strategy & planning

Partnership management

Operations & process design

Job description

Jem seeks a Head of Jem Mobile to own the end-to-end P&L, team, operations and product direction for our device and connectivity business in South Africa. You will start hands-on with a small team and scale its systems and strategy for profitability and impact.

You will lead commercial, product, marketing, and operations, building partnerships with OEMs, telcos and logistics, while driving margins, pricing and customer experience.