Head Of Managed Services

AtripleA Recruitment & Temps; Pretoria; On-site; ZAR 800,000 - 1,200,000; Full time

Job summary

A leading company in Pretoria seeks a Head of Managed Services to oversee the department and drive business growth. Candidates should have significant expertise in managed services, sales, and product development with an extensive record of success in IT services management. This role demands strong leadership skills and a customer-centric approach to ensure the delivery of exceptional IT services while meeting business objectives.

Qualifications

• At least 8-10 years of experience in IT services, with 5+ years in a leadership role.
• Proven track record in driving sales and managing client relationships.
• Strong background in IT service management frameworks.

Responsibilities

• Oversee and lead the managed services department.
• Drive business growth and ensure high-quality customer-centric IT services.
• Manage and grow a managed services portfolio while maintaining client relationships.

Skills

Leadership

Customer service

Communication

Business acumen

Problem-solving

Negotiation

Team management

Education

Bachelor’s degree in information technology

Bachelor’s degree in Business Administration

ITIL certification

PMP certification

CISSP certification

Matric

Job description

Job Title : Head of Managed Services (Pretoria)

Job Purpose :

The Head of Managed Services is responsible for overseeing and leading the managed services department and drive business growth, ensuring the delivery of high-quality, customer-centric IT services. This position is designed for an individual with deep expertise in managed services, sales, business development, and product offerings, who is capable of building and executing a comprehensive strategy to expand our managed services portfolio.

The ideal candidate will have a proven track record of success in driving sales, fostering customer relationships, and developing innovative service offerings to meet client needs. This is a target-driven role focused on achieving and exceeding sales and business development objectives.

Qualifications and Requirements :

• Matric is essential.
• Bachelor’s degree in information technology, Business Administration, or a related field and relevant certifications (such as ITIL, PMP, or CISSP) is highly desirable.
• At least 8-10 years of experience in IT services, including 5+ years in a leadership role within managed services or service delivery.
• Proven experience in managing and growing a managed services portfolio, including customer-facing roles and managing client relationships.
• Strong background in IT service management (ITSM) frameworks, with a focus on delivering enterprise-level services.
• Experience in team management, coaching, and developing cross-functional teams. Skills
• Exceptional leadership and people management skills with the ability to motivate and lead teams.
• Strong business acumen and experience managing budgets and financial performance.
• Excellent communication, negotiation, and presentation skills.
• In-depth knowledge of industry best practices and service management methodologies (, ITIL).
• Experience with vendor management and third-party service providers.
• Ability to analyse data and performance metrics to drive continuous improvement.
• Strong problem-solving skills and the ability to think strategically.
• Customer-centric approach with a focus on delivering exceptional service.
• Ability to handle high-pressure situations and effectively manage multiple priorities.
• Innovative and forward-thinking with a passion for continuous improvement.
• Strong interpersonal skills, with the ability to build and maintain relationships at all levels of the organization
• Valid driver's license required

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