Head of IT Operations

Webrepublic; Cape Town; On-site; ZAR 1,500,000 - 2,500,000; Full time

Job summary

An international digital agency seeks a Head of IT Operations in Cape Town to lead global IT strategy and operations. You'll oversee IT governance, manage infrastructure, and ensure exceptional service for all internal clients. Ideal candidates bring leadership skills, IT security knowledge, and experience in both Mac and Windows environments. Join a dynamic team in a vibrant office offering a competitive compensation package with opportunities for professional growth.

Benefits

Dynamic work environment

Opportunities with state-of-the-art technology

Flexible work environment

Qualifications

• Experience managing a team and technology environment.
• In-depth knowledge of IT infrastructure.
• Strong understanding of IT security principles.

Responsibilities

• Lead the global IT strategy and oversee operations.
• Manage IT governance, security, and continuous development.
• Collaborate on prioritizing technical and process changes.

Skills

Team leadership

IT planning and budgeting

IT security principles

Advanced network engineering

Mac and Windows environments

Tools

Zscaler

Google Workspace

JumpCloud

Projektron BCS

BLP

Abacus

Job description

Over the last decade, Webrepublic has grown from an ambitious startup into Switzerland’s leading digital agency. More recently, Webrepublic has launched a subsidiary in South Africa to work hand-in-hand with our HQ in Switzerland. Our team in Cape Town has grown, and we are now looking for a Head of IT Operationsto expand our local presence into a large-scale operation.

As Head of IT Operations, you'll lead the entire company’s global IT strategy and operations, overseeing reliable infrastructure and critical transformation projects like our “Monopoly” ERP rollout. You will optimize processes across project management, finance, and HR, collaborating with the CFO, senior management, and business teams. Your leadership will elevate IT from a support function to a strategic enabler of growth and efficiency.

Key responsibilities

Reporting directly to the CFO, your duties and responsibilities will include, but will not be limited to:

• responsible for IT governance, security, operations, and continuous system development,
• plan and operate IT services to optimally support business processes,
• manage IT architecture and service design,
• handle IT budgeting, controlling, and procurement,
• collaborate with the head of business operations to prioritize technical and process changes,
• develop and lead a distributed IT operations team,
• serve as a sparring partner for Management on technical and strategic IT questions,
• ensure exceptional IT service for all internal clients,
• manage end-user devices (macOS/Windows), network, and critical business infrastructure (e.g. Projektron BCS, BLP, Abacus),
• manage and maintain security infrastructure (e.g., Zscaler, Google Workspace, JumpCloud),
• operate and extend MDM and directory solutions,
• monitor system utilization, handle notifications/security warnings, and initiate actions/escalations,
• ensure security practices are implemented and operations adhere to guidelines,
• keep documentation for operational processes and end-user self-service pages up-to-date,
• oversee employee on/off-boarding processes and continuously improve the end-user customer journey.

Qualifications and Skills

As an ideal candidate, you must have the following:

• bring team-leadership and IT planning and budgeting experience,
• have managed a team and a distributed technology environment,
• have in-depth IT knowledge in both Mac and Windows environments, as well as in advanced network engineering, in addition to well-developed hardware and software skills,
• bring a strong understanding of IT security principles and best practices,
• collaborate closely with the CFO & senior management of the company to ensure IT systems effectively support the various internal stakeholders.

What we offer

On our side, we offer...

• a dynamic work environment fostering personal growth and development,
• opportunities to work on exciting projects with state-of-the-art technology stack,
• flat hierarchies and short decision paths, being part of a young, dynamic, and international team,
• exposure to disciplines beyond your own skill set,
• a vibrant office space in Cape Town and a flexible work environment (hybrid work)with occasional trips to our HQ in Zurich,
• a very competitive compensation package.

Are you interested?

We look forward to receiving your online application with your CV, portfolio and references.

Applicants located in Europe are invited to consider the Head of IT Operations position in Zurich, accessible via this link: https://short.sg/j/57642038.

Webrepublic is an equal opportunity employer. We encourage candidates from all backgrounds to apply. We will give preference to previously disadvantaged individuals.