Head Of It

1-Gird South Africa; Cape Town; On-site; ZAR 800,000 - 1,200,000; Full time

Job summary

A leading tech company in South Africa is seeking a Director of Technological Enablement to oversee technical operations and manage cross-functional teams. The ideal candidate will have strong leadership skills, a solid technical background, and a passion for improving operational efficiency. This role offers a competitive salary, benefits, and a collaborative work culture that encourages diversity and inclusion.

Benefits

Competitive salary and benefits

Collaborative work culture

Qualifications

• At least 5 years of experience in technical operations management.
• Understanding of software development lifecycle and agile methodologies.
• Certifications such as PMP, PRINCE2, or PMBOK advantageous.

Responsibilities

• Oversee day-to-day operations of technical support and development teams.
• Develop strategic plans aligning technical operations with business objectives.
• Implement and maintain metrics for measuring team performance.

Skills

Leadership

Organizational Skills

Project Management

Communication

Education

Bachelor's degree in computer science, engineering, or related field

Master's degree preferred

Job description

Job Purpose

The Director of Technological Enablement will plan, coordinate, and execute technical processes to manage operations and projects to completion, ensuring services are efficient.

Ideal Candidate

We are seeking a highly organized and disciplined Technical Operations Manager / Director with exceptional leadership skills, a strong sense of structure, and a keen ability to measure and ensure progress across multiple teams.

Responsibilities

• Oversee and manage the day-to-day operations of development, sysadmin, and technical support teams; assess current operations and identify areas for improvement across the customer lifecycle.
• Develop and implement strategic plans to achieve departmental goals and objectives, aligning technical operations with overall business objectives.
• Establish and maintain clear metrics for measuring team performance and progress, ensuring quality, quantity standards, and deadlines are met.
• Hold team members accountable for meeting expectations, resolve issues, conflicts, and misalignments within teams as needed.
• Provide guidance and support to foster a collaborative and productive work environment, promoting cross-functional teamwork and stakeholder engagement.
• Identify process improvements and manage infrastructure scalability and optimization to enhance team performance and efficiency.
• Stay current with industry trends and best practices to inform technology strategy and decision-making.
• Collaborate with business units to deliver automation capabilities and oversee product strategy alignment, ensuring seamless integration and communication.
• Implement security best practices to protect assets and data, managing vendor relationships to ensure performance and organizational alignment.

Requirements

• Bachelor's degree in computer science, engineering, or related field; Master's preferred, demonstrating expertise in technical operations management.
• At least 5 years of experience in technical operations management, preferably in fast-paced tech environments, with a proven track record of success.
• Strong leadership, communication, organizational, and project management skills, with the ability to motivate and guide teams towards shared goals.
• Understanding of software development lifecycle, infrastructure management, and agile methodologies, with experience managing cross-functional teams and stakeholder expectations.
• Certifications such as PMP, PRINCE2, or PMBOK are advantageous, demonstrating advanced knowledge and skills in project management and technical operations.

Benefits

Competitive salary and benefits, collaborative work culture, and adherence to the company's Employment Equity Plan, with preferences for designated groups and persons with disabilities, fostering a diverse and inclusive workplace.