Head of Internal Product, Systems & Creative Operations

Jobgether; South Africa; Remote; ZAR 1,600,000 - 2,400,000; Full time

Benefits offered by this job

Unlimited PTO

Fully remote

Flexible working hours

Travel opportunities

Direct collaboration with founders

Build new internal function

Investment in custom product dev

High autonomy and ownership

Global network collaboration

Job summary

Jobgether, on behalf of a partner company, seeks a Head of Internal Product, Systems & Creative Operations based in South Africa. The role leads an internal product and operations function within a global creative agency network, transforming operations into a product-driven discipline.

You will design intuitive systems and tools, drive continuous improvement, collaborate with founders and developers, and explore AI-powered workflows. This remote position offers ownership and strategic influence.

Qualifications

• Proven experience in product management, product design, or creative operations.
• Experience building and improving internal tools, workflows, or digital products in a fast-paced setting.
• Experience leading or developing a small team with clear direction.
• Strong analytical, problem-solving, and user experience focus.
• Excellent communication, empathy, and stakeholder influence.

Responsibilities

• Lead the internal product and creative operations function and establish processes.
• Gather requests, prioritize initiatives, and assign ownership across teams.
• Design, build, and continually improve internal tools and workflows.
• Apply product management to agency operations for intuitive systems.
• Standardize processes across the agency network while tailoring where needed.
• Oversee lifecycle of internal products from discovery to optimization.
• Establish feedback loops and evaluate how teams use internal systems.
• Collaborate with founders to define strategic direction and scalable framework.
• Leverage AI thoughtfully to improve workflows and efficiency.

Skills

Product management

Product design

Creative operations

Stakeholder management

Analytical thinking

Communication skills

AI familiarity

Job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Head of Internal Product, Systems & Creative Operations based in South Africa.

This is an exciting opportunity to build and lead an internal product and operations function within a fast-growing, globally distributed creative agency network. The role focuses on transforming agency operations into a product-driven discipline, developing intuitive systems, tools, and workflows that improve how teams collaborate and deliver work. You will identify operational challenges, translate them into scalable solutions, and drive continuous improvement through research, feedback, and iteration. Working closely with founders, creative teams, operators, and developers, you will shape the internal infrastructure that supports business growth. You will also have the opportunity to lead a growing function, influence strategic decisions, and explore innovative applications of AI. This is a fully remote position offering significant ownership, autonomy, and the opportunity to rethink how creative organizations operate.

Accountabilities:

• Build and lead the internal product and creative operations function, establishing processes for gathering requests, prioritizing initiatives, assigning ownership, and maintaining internal systems.
• Identify operational inefficiencies, understand where teams lose time, context, or clarity, and translate these insights into actionable roadmaps and clear product requirements.
• Design, develop, and continuously improve internal tools, workflows, and custom-built products in collaboration with operational teams and developers.
• Apply product management principles to agency operations, ensuring internal systems are intuitive, efficient, user-friendly, and aligned with the needs of their users.
• Determine which processes and tools should be standardized across the agency network and where individual teams require tailored approaches.
• Oversee the entire lifecycle of internal products and systems, from initial discovery and development through implementation, adoption, maintenance, and ongoing optimization.
• Establish feedback loops, facilitate discussions, and continuously evaluate how teams interact with internal systems to identify opportunities for improvement.
• Collaborate directly with founders and leadership to define the strategic direction of the function, challenge existing assumptions, and build a scalable operational framework.
• Leverage AI tools and technologies thoughtfully to improve workflows, streamline processes, and enhance operational efficiency.

Requirements:

• Proven experience in product management, product design, creative operations, or a related field, with the ability to translate complex organizational needs into practical solutions.
• Experience building, implementing, and improving internal tools, systems, workflows, or digital products, ideally within an agency, creative production, or fast-paced service environment.
• Previous experience leading or developing a small team, setting priorities, providing clear direction, and fostering collaboration.
• Strong analytical and problem-solving abilities, with a keen eye for identifying friction points, simplifying complex processes, and improving user experiences.
• Exceptional curiosity, empathy, and communication skills, with the ability to understand different perspectives and help stakeholders articulate underlying challenges and needs.
• Strong product judgment and attention to detail, particularly when designing intuitive user experiences and addressing micro-interactions without overlooking operational complexity.
• A long-term, scalable mindset, considering adoption, reliability, maintainability, and the evolving needs of teams when building solutions.
• Demonstrated ability to influence stakeholders, facilitate discussions, communicate ideas clearly, and encourage teams to adopt new ways of working.
• Strong understanding of artificial intelligence, including its capabilities, limits, and practical applications, with the ability to integrate AI tools effectively into workflows.
• A proactive, adaptable, and iterative approach, comfortable operating in a growing organization where processes and priorities continue to evolve.
• Excellent organizational skills and the ability to manage multiple initiatives while maintaining a clear strategic direction.

Benefits:

• Unlimited paid time off and sick days.
• Flexible working hours to support work-life balance.
• Fully remote working arrangement, with the flexibility to work from anywhere.
• Opportunities to travel and spend time collaborating with teams across different countries.
• Direct collaboration with founders and leadership, offering significant influence over strategic and operational decisions.
• The opportunity to build and shape a new internal product and creative operations function from the ground up.
• Investment in custom product development, with access to resources to test ideas and implement innovative solutions.
• High levels of autonomy, ownership, and opportunities to experiment with new approaches and technologies.
• The opportunity to work with a global network of specialized creative teams and contribute to the evolution of agency operations.