Head of Growth & Operations

Company Partners; Cape Town; On-site; ZAR 400,000 - 500,000; Full time

Job summary

A growing tech company is seeking a Head of Growth & Operations in Cape Town. This strategic leadership role involves overseeing sales performance, optimizing processes, and leading teams for innovation. Ideal candidates have experience in operations, risk management, and a strong understanding of B2B sales funnels. A competitive salary of R45,000 - R60,000 CTC/month is offered.

Qualifications

• 6 years in operations strategy or sales leadership.
• Proven track record in managing teams and systems.
• Experience in compliance and risk management.

Responsibilities

• Lead end-to-end sales and growth strategies.
• Optimize customer acquisition and retention journey.
• Develop real-time KPI dashboards.

Skills

Operations strategy

Team management

Sales performance optimization

Client success understanding

KPI tracking

Problem-solving skills

Communication skills

Organizational skills

Accountability

Empowerment leadership

Tools

CRM tools

ERP tools

Automation software

Dashboard tools

Job description

Were hiring a Head of Growth & Operations to lead our sales performance operational systems compliance oversight and cross-functional execution. This is more than just a management roleits a strategic leadership position responsible for scaling our internal engine to match our big ambitions.

Youll own growth strategies streamline processes and lead key teams through transformation innovation and execution.

Qualifications

• 6 years in operations strategy or sales leadership (preferably in SaaS fintech or service environments)
• A proven track record in managing teams systems and sales performance
• Deep understanding of B2B sales funnels client success and KPI tracking
• Experience managing risk legal and compliance processes in a regulated environment
• Excellent problem-solving communication and organizational skills
• A leadership style rooted in accountability ownership and empowerment
• Experience in compliance legal services or fintech environments
• Hands-on knowledge of CRM ERP automation and dashboard tools
• Exposure to scaling business units or launching new services

Key Responsibilities

• Lead and refine end-to-end sales and growth strategies (in collaboration with UX and marketing teams)
• Optimize the full customer acquisition and retention journey
• Identify and activate cross-sell and up-sell opportunities
• Develop and maintain real-time KPI dashboards and sales tracking systems
• Monitor weekly / monthly KPIs provide insights and drive performance reviews
• Improve service delivery tools and systems to elevate client experience
• Collaborate with UX and Service Development teams to enhance onboarding support and satisfaction
• Own and oversee all internal systems tools and business processes
• Drive scalable tech-enabled solutions for process improvements
• Ensure cross-departmental collaboration and high-quality service standards
• Lead training performance development and team leader enablement
• Serve as Internal Compliance Officer for FICA POPIA and related frameworks
• Review contracts policies and documentation for legal soundness and risk management
• Coordinate with legal teams to ensure regulatory alignment and operational safeguards
• Support the launch and scale of new services and business divisions
• Conduct feasibility studies and support go-to-market strategies
• Present monthly operational and sales reports to the Board
• Serve as a key advisor to leadership surfacing risks insights and solutions

Remuneration

• Salary : R45000 R60000 CTC / month (negotiable based on experience)

WHAT WE NEED FROM YOU :

If the above interests you please contact us by following the below :

• Complete the following Screening questions: and paste in your browser)
• Send your motivation C.V. and other applicable documentation (work references qualification documents etc.) We look forward to hearing from you

Only applications that complete the screening questions will be considered.

We reserve the right to close the role before this date should a suitable applicant be found.

Please note that we do receive a lot of applications and as such if you do not hear anything in two (2) weeks consider your application unsuccessful. we do however always strive to inform applicants of their application status within a reasonable time where possible.

We do not discriminate on grounds of race religion or belief ethnic or national origin disability age citizenship marital domestic or civil partnership status sexual orientation gender identity or any other arbitrary grounds as protected by law.

Remote Work : No

Employment Type : Full-time

Key Skills

Succession Planning,Growing Experience,Expense Management,Management Experience,Rackspace,Laboratory Management,Senior Leadership,Operations Management,Relationship Management,Leadership Experience,negotiation,Taxonomy

Experience : years

Vacancy : 1