HEAD OF EAP

Telebest; South Africa; On-site; ZAR 300 000 - 600 000; Full time

Job summary

An established industry player is seeking a dynamic leader to drive strategy and operations in the corporate wellness sector. This role demands a proactive individual with a strong background in management, client relations, and employee well-being. You will be responsible for developing actionable plans, enhancing brand awareness, and ensuring operational excellence. The ideal candidate will possess exceptional communication skills and a knack for problem-solving, thriving in a fast-paced environment. Join this innovative firm to make a significant impact on employee wellness and organizational success.

Qualifications

• 8+ years in managerial roles with proven strategy execution and financial management.
• Strong background in employee wellness and corporate sector experience.

Responsibilities

• Develop and execute strategies to achieve long-term objectives and improve brand awareness.
• Manage budgets, control costs, and ensure exceptional service delivery.

Skills

Management Skills

Client Relationship Management

Problem-solving Skills

Analytical Skills

Communication Skills

Negotiation Skills

Confidentiality Maintenance

Crisis Resolution

Education

BA (Hons) Psychology

Bachelor’s in Business Administration or related field

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

BA (Hons) Psychology (mandatory)

Bachelor’s degree in Business Administration, Management, Finance, or a related field (advantageous)

8+ years of experience in a managerial role

Proven experience in strategy execution, operations, and financial management

Vast experience in the Corporate Sector

Experience managing teams, performance measurement, and staff development

Relevant experience and knowledge in the Employee Wellness Programme (EWP) and Wellness Industry

Strong background in Client and Stakeholder relationship management

Knowledge of mental health, crisis support, and workplace behaviour

Must be available as required, including outside standard hours, as this is a managerial role with no fixed schedule

Ability to align programs with business goals and promote employee well-being

• Ability to resolve workplace crises, conflicts, and emergencies

Skills in tracking program success, reporting insights, and maintaining confidentiality

Strong problem-solving and analytical skills

Proficient in Microsoft Word, Excel, and PowerPoint

Excellent communication (both written and verbal), negotiation, and closing skills

Valid driver’s licence and own reliable vehicle (essential)

Duties and Responsibilities:

Develop and execute the division's strategy to achieve long-term objectives, translating it into actionable plans and ensuring effective implementation

Expand business with a focus on the corporate sector

Improve brand awareness through targeted strategies and initiatives

Build and maintain relationships with key industry players, positioning the company as a preferred service provider and expert

Establish and enforce procedures to maximize operational efficiency and productivity

Develop, implement, and maintain business contingency plans

Control costs effectively to maintain profitability

Ensure the delivery of exceptional service across all operations

Manage the division’s budget, implement cost controls, and drive profitability to surpass budget and prior year targets

Improve staff performance measurement and management

Identify, attract, and retain talented individuals for key positions, ensuring succession plans are in place

Identify and address staff development needs through targeted training plans

Ensure compliance with all regulatory, legislative, and ethical standards

Ensure requirements for the maintenance of Industry Body memberships and registrations are met and maintained

Review and sign off on Client and Service provider contracts and Service Level Agreements (SLA)

Review and sign-off departmental Standard Operating Procedures (SOP) and Process Documents

Periodic Quality Assurance on services and reviews on ISO Compliance within the department

Review and analyze reports for clients to ensure alignment with their needs, expectations, and SLA’s

Meet regularly with strategic clients to maintain strong relationships and address concerns

Characteristics:

Ability to work in a fast-paced environment and adapt to changing priorities

Working hours: Monday to Friday (08h00 to 16h30) Overtime as and when required