Head Of Department : Policy And Research

At Mobile Financial Services (MFS) we enable financial inclusion - truly using Technology for doing good in society!

Our systems are used by hundreds of millions every day for services such as peer to peer transfers, payments, disbursements, loans, savings etc.

We use the latest and greatest tech and techniques to guarantee state-of-the-art software with premium quality.

In Africa, we are building Mobile Financial Services competence center to serve our customers across the region. The Ericsson Wallet Platform (EWP) is a product which enables our customers to provide mobile financial services.

Customers are operators and banks, both of whom have very high expectations on the level of security which this financial solution provides and the way the solution is operated, integrated, and customized. Together we work on a solution that improves the lives of millions of daily users in Africa, the Middle East, and Latin America.

We build our financial platform to help bring financial freedom to many people around the world. The profile we are looking for is a customer-minded colleague, with a strong background in team leadership along with a background in solution design and service delivery.

Responsibilities:

1. Lead the team of MFS Solution Architects and Cloud experts to deliver Ericsson Wallet Platform solution rollout as well as application development.
2. Be in full control of contractual scope and solution requirements.
3. Setup and execute technical design authority model according to best practices in MFS domain.
4. Align with Product Management team to secure alignment of roadmap and strategy towards customer needs.
5. Act as escalation point for Mobile Financial Services deployment projects and programs in relation to design and solution integration activities.
6. Be responsible for quality assurance for deliverables from MFS Solution architects and/or MFS Business Analysts.
7. Grow capabilities of the team and ensure compliance and ethics while exhibiting exemplary role-model leadership behaviors.
8. Support in recruitment of the best FinTech competence available on the market ensuring diversity.
9. Ensure delivery execution according to contract/assignment and KPI/SLA/targets.
10. Manage execution as per Work Level Agreements and Service Level Agreements along with management of customer escalations.
11. Stimulate a consultative approach along with adjustments to local customs with consideration to Code of Conduct and local OHS.
12. Manage business continuity and ensure customer satisfaction.
13. Secure that financial, quality, OHS, and performance measurements are in place and continuously measured.
14. Contribute to customer meetings along with building long-lasting customer relations.
15. Identify & implement best practices, drive improvement programs, and participate in external/internal networks.
16. Ensure adherence to global processes, methods & tools.
17. Drive strategy development, identify and address barriers to performance, and drive change management according to set goals.
18. Implement standardization and reuse across the various MFS program verticals.

Skills:

1. 10-15 years of experience in team leadership positions within the telecom and/or ICT industry.
2. 5+ years of FinTech experience as technology partner for major telecom operators.
3. Hands-on experience on Ericsson Wallet Platform is a plus.
4. Result-oriented with a customer-first attitude.
5. Ability to lead multi-cultural and cross-functional teams, empowering and creating synergies.
6. Can handle stressful and ambiguous situations.
7. Ability to work across a variety of different delivery unit types (complexity, maturity, scale).
8. Developed analytical skills to identify trends, inefficiencies, and value realization opportunities.
9. Very good understanding of Ericsson Business Process, Financial and Delivery models.
10. Strong business, operation, and financial skills.
11. Good at handling resource planning and competence development.
12. University degree in Technology or Economics, preferably MSC, MBA or equivalent.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems.

You´ll be challenged, but you won't be alone.

You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.