Head Of Customer Support (Medical Aid / Insurance / Healthcare)

Isilumko Staffing (Jhb); Johannesburg; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A well-known leader in pathology laboratories is seeking a Head of Customer Support in Johannesburg. The role requires extensive experience in healthcare and a proven track record in customer service management, with a focus on stakeholder engagement and operational excellence.

Qualifications

• 10 - 15 years' work experience within healthcare/medical insurance/medical technology.
• No less than 2 years' experience working as a Supervisor/Manager.
• Proven track record of meeting deadlines and working under pressure.

Responsibilities

• Engaging with key stakeholders and nurturing relationships.
• Driving client satisfaction and client retention.
• Coaching and developing customer support agents.

Skills

Communication

Interpersonal

Project management

Decision making

Customer orientated

Creativity

Stakeholder management

Networking

Leadership

Innovation

Education

Matric

MBA / MBL

Tools

CRM systems

D

Connex1

LIS

Job description

A well known leader in pathology laboratories is on the lookout for an experienced, results driven, creative and ethical candidate to join them as Head of Customer Support (Senior management to Executive level).

Qualifications : Matric MBA / MBL 10 - 15 years' work experience within healthcare / medical insurance / medical technology industry No less than 2 years' experience working as a Supervisor / Manager Computer literate - CRM systems, D, Connex1 and LIS (Laboratory information system) Extensive medical knowledge Proven track record of meeting deadlines, working under pressure and getting buy-in from stakeholders on decision making Great track record as reference checks will be conducted upfront Key skills : Communication Interpersonal Project management Decision making Deadline driven Customer orientated Creativity Brand awareness Results driven Accountability Leadership Stakeholder management Networking Innovative Key performance areas : Engaging with key stakeholders and nurturing those relationships Change management Contract management Operations Drive client satisfaction and client retention Coaching and developing customer support agents Develop and enhance customer support processes, to enhance the customer journey Draft and implement customer support strategies Budget management Draft reports to support decision making

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Head Of Customer Support • Johannesburg, Gauteng