Head Of Account Manager - Travel

Ottobauthentic; Gauteng; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A leading travel management company in Gauteng seeks a professional to grow and maximize their business sector. The ideal candidate will have extensive experience in travel management, particularly in dealing with the Government Sector. Responsibilities include budget compilation, maintaining client relationships, and acting as a brand ambassador. A relevant degree and commercial qualifications are preferred. Strong sales and business development skills are essential.

Qualifications

• 5 to 10 years' experience in Travel Management.
• 5 years' management experience.
• Excellent experience dealing with Government Sector.

Responsibilities

• Grow and maximise the business sector according to company strategy.
• Compile sales/revenue budgets.
• Ensure customer profitability aligns with expectations.
• Act as a brand ambassador for strategic clients.
• Develop strong relationships with internal teams.

Skills

Strong relationship building skills

Sales and business development

Excellent command of English

Sector awareness within South African government

Education

Relevant degree

Commercial qualifications

GDS or TMC-specific qualifications

Job description

The Role :

Responsible for growing and maximising the business sector of the group in line with the Company's strategy.

Provide senior management support in developing and growing the Travel Management brand

Compile sales / revenue budgets in conjunction with the Head of Client Services

Ensure that the customer profitability (revenues) is in line with business expectations.

Consider the overall strategic impact and value of pursuing particular clients within the Government sector

Discuss and implement new initiatives in conjunction with the SVP / MD, Finance Director and relevant Head-level management

Together with Business Development and Finance, streamline and simplify payment processes with Government clients.

Minimise poor payment issues and reduce bad debt and similar challenges within this division

Understand & communicate potential long-term effect of political legislation, economic and market changes and prepare the Company and customers for impact of these changes

Ensure that all client servicing is conducted in line with the Company's Code of Business Conduct

Liaise with Marketing and Communications in developing and honing the brand.

This may in time develop into exploring expanding the brand outside of the South African market

Acting as the Brand ambassador for the business.

Will be expected to represent the Company at a senior level with strategic clients, together with the relevant Shareholders of the Company

Engage in key or targeted client activities e.g. training seminars and client events

Maintain and develop excellent relationships with key customers based on the

• rule i.e. pay special and personal attention to clients that generate 80% of our revenue.

Be an active "player" in such customer retention

Constantly develop and improve customer presentations and material

Establish and develop strong relationships with all internal personnel associated with portfolio of accounts (Client Services, Finance, Marketing, Yield Management etc.)

Attend regular monthly product presentations, Finance & Administration and Client Services meetings as and when required

Provide the SVP / MD, Finance Director and Group Leadership with any ad hoc reports when requested

Accountable for : SLA revision with clients

Recruitment, training and retention of staff within the division (in association with the relevant Shared Service departments)

Reporting

Exploration of international markets – should this occur

High value write-offs

EDUCATION AND EXPERIENCE :

Relevant degree.

Preference will be given to commercial qualifications.

GDS or TMC-specific qualifications - very advantageous

5 to 10 years' experience in Travel Management (Travel Industry)

5 years' management experience

Excellent experience dealing with Government Sector

OTHER REQUIREMENTS :

Strong processes and procedures.

Role will include revising these as needed for the brand

Ongoing awareness of changes in relevant legislation and regulations.

This may require subscription to Government Gazettes and similar publications

An excellent command of the English language - verbal and written

Sector awareness – specifically within South African government or related environments

Awareness of appropriate legislation regarding state-owned and parastatal payments and credit processes

Excellent relationship building skills with strong commercial awareness

Sales and business development is a strong part of this position

Managing a variety of complex issues, both internally and externally

Must possess a great deal of stamina to maintain frequent evening and weekend work in the process of building strong relationships with our customers and suppliers

Must be able to work as part of a team with a positive attitude to external and internal forces