Head : It Support And Service Delivery

Sixsense; Gauteng; On-site; ZAR 600,000 - 900,000; Full time

Job summary

A well-established financial services business is seeking to appoint a Head: IT Support and Service Delivery. This leadership role involves ensuring optimal delivery of IT support services, managing a team, and maintaining systems vital for organizational functions. Ideal candidates will have a relevant degree and substantial experience in IT service management.

Qualifications

• Experience supporting remote users across decentralized branch networks.
• Knowledge of PFMABudget Management Principles.
• General knowledge of SAP, MS SQL, and Internet.

Responsibilities

• Responsible for maintenance and enhancement of IT support services.
• Oversee first line support for computer end-users.
• Lead and mentor IT support staff.

Skills

Advanced knowledge of Microsoft Windows and MS Office Products

Knowledge / Experience with Service Desk Applications

Network architecture and hardware configuration

Disaster Recovery principles and processes

Sound knowledge of business systems and their interrelationships

Advanced report writing skills

Understanding of asset management, logistics, and financial processes

Knowledge of human capital management

Strong leadership, supervisory, and mentoring skills

Education

Bachelor's Degree in Computer Science, Information Systems, Information Technology, or related fields

ITIL Foundation

COBIT Foundation

Certification in A+ and N+

Tools

SAP

MS SQL

VPNs

Data Security

Job description

A well-established financial services business is seeking to appoint a Head: IT Support and Service Delivery.

This role is responsible for the maintenance and enhancement of the delivery of IT support services (end-user hardware and software and related services) and first line support to the organisation's computer end-users.

Minimum Education and Experience:

• Bachelor's Degree in Computer Science, Information Systems, Information Technology, or related fields
• ITIL Foundation
• COBIT Foundation
• Certification in A+ and N+

Critical Competencies:

• Advanced knowledge of Microsoft Windows and MS Office Products
• Knowledge / Experience with Service Desk Applications
• Network architecture and hardware configuration
• ITIL Foundation
• Disaster Recovery principles and processes
• SAN, WAN & LAN maintenance
• Knowledge and understanding of business principles, applications, and opportunities
• Sound knowledge of business systems and their interrelationships
• Advanced report writing skills
• Understanding of asset management, logistics, and financial processes
• Knowledge of human capital management in line with business objectives
• Understanding of contract components and administration procedures

Additional Requirements:

• Experience supporting remote users across decentralized branch networks
• Data Centre Operations
• Knowledge of PFMABudget Management Principles
• Strong leadership, supervisory, and mentoring skills
• General knowledge of SAP, MS SQL, and Internet
• Knowledge of Anti-Virus solutions, VPNs, and Data Security
• DNS, DHCP & WINS configuration
• Managed Print Services
• MPLS and APN Networks
• Supporting multiple PABX & Telephone Management systems