Head High Value Banking

Absa Group; Sandton; On-site; ZAR 1,500,000 - 2,000,000; Full time

Job summary

Absa Group seeks a dynamic leader for their Business Banking division, focusing on high-value clients. The role involves strategic management of sales performance, stakeholder engagement, and fostering team growth. Candidates should possess extensive experience in banking and a passion for customer centricity.

Qualifications

• Minimum 8 - 12 years relevant experience in Business Banking with specific focus on High value clients.
• Minimum of 5 years at a Senior leadership level.

Responsibilities

• Lead and inspire a team of senior bankers and support staff.
• Design and execute strategies to optimize high-value banker leads.
• Cultivate and maintain strong relationships with key stakeholders.

Skills

Sales Thinking & Execution

Customer Centricity & Service Management

Risk Management & Governance

Strategic Management, Planning & Insights

Sales & Distribution Strategy

Education

Post Graduate Degree

NQF 8-10

Job description

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

Sales Performance Management: Establish and drive the implementation of a strategy to enhance and optimise leads for High Value banking.
Sales and Distribution Planning: Develop the Sales execution strategy and business plan for High Value banking.
Sales Opportunity Management: Establish value-based strategy for all leads and sales opportunities within High Value banking.
Customer Experience Optimisation: Ensure the customer experience is of a very high standard and that brand reputation is upheld within the market.
Stakeholder Management: Actively promote and manage the collaborative engagement of internal and external stakeholders, including regulators, suppliers, clients, service providers, business partners and other Absa entities.

Job Description

Key accountabilities:

Team Leadership

• Lead and inspire a team of senior bankers and support staff, ensuring high performance, engagement, and continuous development.
• Foster a culture of collaboration, customer centricity, and a relentless focus on continuous improvement.
• Drive the personal and professional growth of your team through coaching, mentoring, and performance feedback.

Lead Performance & Sales Optimization

• Design and execute strategies to optimize high-value banker leads and drive improvements in lead conversion rates.
• Leverage performance metrics, reporting dashboards, and analytics to track the efficiency and effectiveness of lead management and sales performance.
• Identify key performance gaps and implement corrective actions to enhance lead generation and conversion outcomes.

Sales & Distribution Channel Strategy

• Develop and execute a comprehensive go-to-market strategy for AFS distribution channels, ensuring alignment with customer needs, market dynamics, and business objectives.
• Drive channel productivity by optimizing operational processes, sales force alignment, and enhancing overall sales effectiveness.
• Continually assess and refine distribution strategies to ensure seamless customer experiences across all touchpoints.

Sales Opportunity Management

• Establish and embed a value-based framework for managing sales opportunities across the pipeline, prioritizing high-impact opportunities.
• Enhance opportunity tracking, forecasting, and conversion planning to improve sales performance and revenue realization.
• Collaborate with the team to drive the achievement of segmentation models and improve efficiencies through primacy, ensuring optimized resource allocation.

Stakeholder Engagement

• Cultivate and maintain strong, strategic relationships with key internal and external stakeholders, including regulators, suppliers, clients, and other Absa entities.
• Actively promote effective collaboration to ensure strategic alignment and successful execution of business objectives.
• Represent the business and its interests in high-level discussions with external stakeholders, ensuring alignment with regulatory standards and market trends.

Customer Experience Optimization

• Ensure customer satisfaction by managing client experience in service, speed of delivery and the quality of solutions provided.
• Build & maintain relationships with the top client base and ensure bankers maintain close relationships with all customers & prospect customers.
• Ensure customer satisfaction is maintained at a high level (+90% per the Customer Satisfaction Score)

Portfolio Governance & Controls

• Ensure that the Bank’s risk mitigation process is effectively implemented by attending to all portfolio governance and controls.

Financials Performance:

• Meet and exceed financial performance targets as assigned.

Preferred Education

• Post Graduate Degree
• NQF 8-10

Preferred Experience:

• Minimum 8 - 12 years relevant experience in Business Banking with specific focus on High value clients.
• Minimum of 5 years at a Senior leadership level

Knowledge and Skills

• Experience in Business development and Commercial business banking environment with a specific focus on a High Value client base
• Experience at a managerial level which includes a role in frontline

Competencies

Technical Competencies

• Sales Thinking & Execution
• Customer Centricity & Service Management
• Risk management & governance
• Strategic management, planning & Insights
• Sales & Distribution Strategy

Behavioural Competencies

• Strategic Visioning:
• Business Acumen
• Problem-Solving
• Impactful Communication
• Networking and Influencing
• Inspirational People Leadership
• Collaborative Team Player
• Change Agents
• Innovation
• Drive Results
• Digitally Empowered
• Customer Obsessed

Education

Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised