Head Guide

Craven Cottage CC; Mpumalanga; On-site; ZAR 223,200 - 334,800; Full time

Job summary

A leading safari tour operator in KwaZulu-Natal is seeking an experienced Head Guide to ensure exceptional guest experiences. Responsibilities include guiding guests, managing daily operations, and providing training for rangers. Qualifications include FGASA level 2, First Aid certification, and a minimum of five years of safari guiding experience. Candidates should possess excellent communication and interpersonal skills, be a problem-solver, and demonstrate a strong commitment to guest satisfaction. This role requires physical fitness, a valid driver's license, and the ability to work flexible hours.

Qualifications

• 5+ years of 'Big 5' African Safari guiding experience required.
• Minimum 2 years of assistant head ranger or head ranger experience essential.
• Excellent command of the English language required.

Responsibilities

• Guide guests and ensure a welcoming atmosphere for enjoyment.
• Communicate effectively with management regarding operations and staff.
• Assist in emergency situations as needed.

Skills

Guiding guests

Interpersonal skills

Crisis management

Problem-solving

Attention to detail

Education

Matric

FGASA level 2 or higher

First Aid level 2

Lead trails qualification

Valid Advanced Rifle Handling qualification

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Duties:

• Guiding guests
• Ensure efficient and effective product delivery by all rangers as defined by the company.
• Communicate daily with the General Manager regarding all camp guest and staff matters, daily operations, staff issues, vehicle issues and any shared staff service requirements.
• Foster a warm, welcoming, and relaxing atmosphere for all guests to maximise guest enjoyment.
• Co-ordinate on-going training and unit standard maintenance of all rangers’ qualifications and certifications in conjunction with the Human Resources Manager and General Manager.
• Assist in any emergency in the field or at any of the camps.
• Work with the Operations Manager on all ranger performance matters, safari policy implementation and standard operating procedures
• As a senior member of staff, the Head Guide may be required to lead under these circumstances. This could include but is not limited to fires (in camp and/or in the field), medical emergencies, passive and/or logistical support to the APU and active support of environmental activities.

Requirements:

• Matric
• FGASA level 2 or higher
• First Aid level 2 (Minimum)
• Handle and use of a Manually Operated Rifle, shotgun, and Carbine for Business Purposes – SAQA ID 123519
• NDT registered
• Lead trails qualification
• Valid Advanced Rifle Handling qualification is essential
• Minimum 5 years of “Big 5” African Safari guiding experience.
• Minimum 2 years of assistant head ranger or head ranger experience is essential
• English literacy level: Must have an excellent command of the English language including reading, writing, and speaking.
• Valid driver’s licence and PrDP.
• Computer literacy level: Use of Microsoft office (Word, Excel, and Outlook), internet
• Managerial, organisational, and decision-making skills.
• Excellent interpersonal skills.
• Demonstrate attention to detail and be guest-and service-oriented.
• Be a hard-working, problem-solving multi-tasker.
• Able to work independently and practice effective time management.
• Be a proactive, positive team player.
• Be energetic and enthusiastic.
• Strong work ethic, ability to work long and flexible hours.
• An empathetic appreciation of the needs of all Reserve guests.
• Demonstrate sound crisis and emergency management.
• Excellent guest and staff conflict management.
• Physically fit, sober habits and in good health.