Head: Debt Counselling

nedbank; Johannesburg; On-site; ZAR 800,000 - 1,200,000; Full time

Job summary

Nedbank seeks a Head of Debt Counselling to drive profitability and lead high-performance teams in Sandton. The role requires extensive experience in banking and debt counselling, alongside strong leadership and strategic planning skills. A degree in law and a commitment to operational excellence are essential for driving innovative debt recovery strategies and team engagement.

Benefits

Corporate responsibility initiatives

Talent development opportunities

Qualifications

• 10 years or more in Banking.
• 10 years or more experience in Debt Counselling.
• More than 6 years of being an Ops Head in Debt Counselling.

Responsibilities

• Achieve Debt Counselling targets by managing resources and monitoring performance.
• Identify innovative strategies for debt recovery and enhance collection techniques.
• Promote team engagement by fostering an inclusive environment.

Skills

Communication Strategies

Stakeholder Management

Project Management Principles

Education

LLB Degree

Advanced Diplomas/National 1st Degrees

Job description

Requisition: 141038
Title: Head: Debt Counselling
Closing Date: 31 July 2025
Location: Sandton
Specialist Recruiter: William Mtsweni

Job Family

Administration, Operations and Facilities

Admin, Transact Processing and Production

Manage Function

FAIS Affected

FAIS Affected - Yes

Job Purpose

Drive profitability for Nedbank by leading effective recoveries and loss mitigation within the Debt Counselling Department, through empowering high-performance teams, fostering innovation and ensuring operational excellence.

Job Responsibilities

• Achieve Debt Counselling targets by setting individual goals, managing resources, monitoring performance and initiating corrective actions aligned with national benchmarks and market trends.
• Achieve financial and operational objectives including provisions and impairments through effective planning such as forecasting and budgeting, continuous performance monitoring and evaluation and the execution of targeted action plans.
• Identify and implement innovative strategies for debt recovery by enhancing collection techniques and leveraging efficient, streamlined operational processes.
• Optimise profitability through efficient cost management, timely follow-ups and decisive action.
• Ensure quality and accuracy of team outputs by enforcing turnaround times, policies and procedures.
• Oversee external stakeholders to maintain SLA compliance and manage associated performance costs.
• Deliver financial and operational targets by budgeting, monitoring and executing performance improvement plans.
• Manage and develop staff performance through clear expectations, continuous feedback, recognition and corrective action.
• Coach and mentor teams to address performance gaps and facilitate professional growth.
• Promote team engagement by fostering an inclusive and collaborative environment.
• Build capability through ongoing development aligned with stakeholder expectations and future needs.
• Support talent acquisition and retention by leading recruitment and development initiatives using Nedbank’s talent principles.
• Uphold Nedbank’s Vision and Values by role modelling desired behaviours and embedding them in team culture.
• Ensure effective onboarding by executing structured preparation and integration plans.
• Advance transformation targets through inclusive recruitment, supplier engagement and continuous training.
• Strengthen organisational culture by participating in and driving improvements from staff surveys and other initiatives.
• Enhance client service culture through targeted interventions and team alignment.
• Encourage corporate responsibility by enabling staff involvement in relevant initiatives.
• Champion operational excellence by facilitating business process improvement and team-driven innovation.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Must have an LLB Degree and must be anAdmitted Attorney.

Minimum Experience Level

• Must have 10 years or more in Banking
• Must have 10 years or more experience in Debt Counselling
• More than 6 years of being an Ops Head in Debt Counselling
• Must have multiple product knowledge and Processes
• Experience and understanding of Credit

Technical / Professional Knowledge

• Business Administration & Management – Understanding of organizational operations, structures and leadership practices that drive performance and accountability.
• Communication Strategies - Expertise in crafting, delivering and adapting communications to different audiences and context both internal and external.
• Financial Accounting Principles - Application of accounting standards, budgeting frameworks and financial analysis to support business decisions and compliance.
• Governance, Risk & Controls - Knowledge of governance frameworks, risk management methodologies and internal controls ensuring transparency and regulatory adherence.
• Organisational Behaviour Theory - Insight into group dynamics, motivation, leadership styles and cultural factors that impact team and organizational effectiveness.
• Project Management Principles - Proficiency in planning, executing, monitoring and closing projects.
• Industry and Regulatory Knowledge - Understanding of relevant regulations, compliance requirements and statutory obligations affecting operations and partnerships.
• Stakeholder Management - Strategic approach to engaging, influencing and maintaining relationships with internal and external parties to achieve shared outcomes.
• Strategic Planning - Capability to set long-term direction, analyse industry trends and align resources with organizational goals.
• Management Information & Reporting - Expertise in developing, interpreting and utilizing key performance metrics and reporting mechanisms to inform decision-making.

Technical / Professional Knowledge

• Business administration and management
• Capacity planning
• Change management
• Client service management
• Communication Strategies
• Diversity management
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Strategic planning
• Customer Focus
• Business Savvy
• Driving Execution
• Sharing Responsibility
• Strategic Influence

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Please contact the Nedbank Recruiting Team at [phone]

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Nedbank Ltd Reg No 1951/000009/06.
Authorised financial services and registered credit provider (NCRCP16).

For assistance please contact the Nedbank Recruiting Team at [phone]