Head: Customer Relationship Management

Capitec Bank Ltd.; Sandton; On-site; ZAR 60 000 - 100 000; Full time

Job summary

An established industry player is seeking an energetic and self-motivated individual to lead their Core Relationship Management Platform, Salesforce. This role involves strategic ownership and accountability, ensuring the product aligns with business objectives while driving adoption and optimizing capabilities. The ideal candidate will have extensive experience in Salesforce Financial Services Cloud and a proven track record in leading high-performing teams. Join a dynamic team committed to making a positive difference in clients' financial lives and experience growth opportunities in a supportive environment.

Benefits

Growth Opportunities

Employee Benefits

Cohesive Teams

Dynamic Work Environment

Qualifications

• 5+ years of experience in Salesforce Financial Services Cloud at a senior level.
• Experience leading small to medium-sized high-performing teams.

Responsibilities

• Ownership of the Core Relationship Management Platform, Salesforce.
• Designing, developing, and maintaining the best CRM product.

Skills

Salesforce Financial Services Cloud

Commercial Thinking Skills

Interpersonal & Relationship Management Skills

Facilitation Skills

Numerical Reasoning Skills

Presentation Skills

Education

Relevant Tertiary Qualification

Tools

Salesforce

Job description

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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1.To see what life at Capitec is all about and complete a short assessment, pleaseclick here!

2. Once you have completed the above finalize your application by clicking apply below.

We appoint energized and motivated people for their potentialandcontinuously look fortalented, driven individualstohelp usinnovate and evolve.That is why we focus on finding the right people for the right jobs. We love what we do because we focus on making a positive difference for our clients and employees. Our company DNA is built around talented and committed teams dedicated to build a brand that we are proud of and earns the trust of our clients.

Who We Are

We are a bank, but we’re much more than that.We believe that banking is about enabling peopleto control their financial lives through banking that is simplified, accessible, affordable and delivered through personal experience. By helping our clients manage their financial lives better, we enable them to live better.

Why Choose Us

At Capitec, we offer our best by living up to our CEO values in every situation – we always put theClient first, act withEnergy andtakeOwnership.And to support people in beingtheir best,our Employee Value Propositionoffersevery value to all team members through cohesive teams, growth opportunities as well asemployee benefitsand savings. We make it a priority toensure that each member of the Capitec team feels welcome, valued, focused, and has the opportunity to grow.

About the Role

• To have ownership and accountability for our Core Relationship Management Platform, Salesforce, including translating strategic direction into a ‘best in world’ product through the leadership of a dedicated team, with the dual focus of the platform ownership and, driving, planning and ensuring delivery.
• To integrate and align the Product through guiding and coaching Product the team so that world class capabilities and services are developed according to the requirements of the Business Owner/s and organisational strategy and objectives.
• Ownership in designing, developing, maintaining and scaling the best CRM (Salesforce) product. This entails accountability for strategic direction and product vision; optimisation and scaling of capabilities; driving adoption of Salesforce as a strategic technology; optimising the product by understanding the client needs (internal and external), the Capitec Client Service model, competitor and regulatory environment. Leading and coaching a teamto enable the best client experience and Return on Investment.
• Salesforce knowledge and experience is a must for this role.

Our Ideal Candidate

• Minimum 5 years of Salesforce Financial Services Cloud experience at a senior management level
• Experience of leading small to medium sized high performing teams
• Experience of agile product delivery
• Strategic and Client Centric
• Client development and product validation through customer feedback.
• Using influence and relationships to drive and achieve objectives.
• Leading and guiding multi-functional teams with a single product operating model
• Leading and having oversight of remote / hybrid teams.
• Salesforce experience including leading defining strategy and leading a team(s).
• Strategic and commercial thinking; able to think about problems from a business perspective using people, technology and product input.
• Data-driven approach; analytical and quantitative skills.
• Technologically literate and able to adapt to new technologies.
• Able to dive deep in understanding the product, the business, and the competitive landscape.
• Able to present complex technical information in a clear and concise manner to a variety of audiences.

Minimum Qualifications

• A relevant tertiary qualification

Skills

• Commercial Thinking Skills
• Interpersonal & Relationship management Skills
• Facilitation Skills
• Numerical Reasoning skills
• Presentation Skills

Conditions of Employment

• Clear credit and criminal record

If you are interested in being part of this dynamic team, on a mission to build the best bank in the world through unlocking the potential of its people, please apply. We would love to hear from you!

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals

Capitec is committed to diversity, applications to this position will strictly be considered in support of our employment equity goals.

Capitec Bank is an authorised financial services provider (FSP 46669) and registered credit provider (NCRCP13). Capitec Bank Limited Reg. No: 1980/003695/06