Head Concierge

Thecapital; Durban; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading hotel group seeks a Head Concierge at The Capital Zimbali Resort in Durban. The successful candidate will be responsible for overseeing concierge services and ensuring exceptional guest experiences. This full-time role requires strong organizational skills and a passion for customer service in a fast-paced environment.

Qualifications

• Prior experience in the hospitality industry is a plus.
• Ability to work independently and as part of a team.
• Passion for delivering exceptional guest experiences.

Responsibilities

• Manage guest requests and ensure smooth operations of the concierge desk.
• Maintain a high standard of guest satisfaction through effective communication.
• Oversee concierge services and handle reservations.

Skills

Concierge Services

Reservations

Customer Service

Organizational Skills

Multitasking

Job description

Guest Experience Manager at The Capital Zimbali Resort

The Capital Hotels, Apartments & Resorts is a leading supplier in the corporate travel industry. Established in 2008, we have 12 Apartment Hotels across South Africa.

Role Description:

This is a full-time, on-site role for a Head Concierge located in Durban. The Head Concierge will oversee concierge services, handle reservations, and provide excellent customer service.

• Concierge Services and Reservations skills
• Receptionist Duties and Customer Service skills
• Ability to work independently and as part of a team
• Prior experience in the hospitality industry is a plus
• Strong organizational and multitasking abilities

Responsibilities:

Manage guest requests, ensure smooth operations of the concierge desk, and maintain a high standard of guest satisfaction through effective communication and service delivery.

Requirements:

To be successful in this role, you must have a passion for delivering exceptional guest experiences and be able to work effectively in a fast-paced environment.