Head : Claims

Momentum Metropolitan Holdings Limited; Gauteng; On-site; ZAR 800,000 - 1,200,000; Full time

Job summary

A leading financial services company in Gauteng is seeking a Claims Manager to oversee key claims functions. The ideal candidate will have 8-10 years of experience in a claims environment, with strong financial acumen and management capabilities. The role encompasses strategic management, relationship building with stakeholders, and driving performance enhancements across operations. This position offers the opportunity to lead a dynamic claims department within a reputable organization.

Qualifications

• 8-10 years of experience in a service and/or claims environment.
• 3-5 years of management experience in a similar role.
• Experience managing a budget and driving performance outcomes.

Responsibilities

• Oversee and provide strategic management to the Claims department.
• Ensure service level agreements are met.
• Develop strategies to improve claims processes.

Skills

Extensive experience in claims environments

Strong financial and business acumen

Stakeholder engagement at senior level

Budget and financial management

Leadership and mentoring

Education

Post-graduate degree or MBA

Degree in Business Administration or related field

Job description

Job Location : Gauteng, Centurion

Deadline : July 30

Role Purpose

To oversee and take accountability for key claims functions and ensure that the business continues to efficiently and effectively provide leading administrative services to the scheme and its members.

Provide strategic and proactive assistance to the claims functions in managing the business unit.

Ensure standardisation, consistency, and optimisation of processes across claims administration.

Requirements

• A post-graduate degree or MBA.
• Desirable: Degree in Business Administration or related field.
• Essential: 8 - 10 years of experience in a service and/or claims environment.
• 3 - 5 years of management experience within a similar environment.
• Experience managing a budget.
• Proven track record of driving successful performance outcomes and accomplishing organisational goals.
• Experience anticipating and responding to the needs of internal and external customers.
• A very strong finance and operational management background.
• Comfortable engaging with stakeholders at a senior level.
• Strong financial and business acumen.
• Knowledge of budgeting and forecasting methodologies.

Duties & Responsibilities

1. Process

• Oversee and provide strategic management, leadership, and guidance to the Claims department.
• Ensure all service level agreements are met and remain competitive.
• Contribute to the strategy of the Business Unit related to operational performance.
• Establish and implement cost savings and revenue mechanisms aligned with strategic objectives.
• Provide ongoing strategic input on service-related trends through analysis.
• Support performance enhancements across all business processes.
• Formulate strategies and guidelines to improve claims and the overall business environment.
• Recommend and support the implementation of new processes and systems.

Client

• Manage relationships with internal and external stakeholders related to claims matters.
• Share insights and suggestions on performance and quality improvements.
• Participate in industry and professional networks to stay updated on standards and trends.

People

• Create awareness of the business unit's strategic objectives.
• Ensure compliance with policies, governance, and legislative requirements.
• Provide leadership, coaching, and mentoring to employees.
• Monitor training and development needs.
• Develop succession plans for key positions.
• Manage staff performance and recognize achievements.
• Determine staffing levels in line with growth and diversity objectives.
• Implement transformation interventions to enhance performance.

Finance

• Implement and manage budgets to minimise expenditure.
• Control expenditures and manage financial risks.
• Drive pricing strategies for services and products.
• Implement and monitor financial risk management systems.
• Ensure compliance with financial policies and procedures.
• Investigate non-compliance issues and report findings.