Hardware Store Manager

SHARON NUROCK RECRUITMENT CC; Pinetown; On-site; ZAR 200,000 - 350,000; Full time

Job summary

A dynamic retail management position in Pinetown, South Africa, seeks an individual with 3 to 5 years of experience in hardware or retail management. The role focuses on budgeting, managing sales, and leading a team while ensuring high customer satisfaction. Candidates should possess strong interpersonal skills, be passionate about retail, and have excellent communication abilities.

Qualifications

• 3 to 5 years of experience in hardware or applied retail management preferred.
• Excellent written and verbal communication skills.

Responsibilities

• Ensure sales and costs align with the budget.
• Manage gross profit by controlling shrinkage within budgeted limits.
• Support the store's annual budget process.
• Manage and lead staff, including mentoring and coaching.

Skills

Interpersonal skills

Flexibility

Motivating teams

Good computer skills

Job description

Minimum Requirements:

• 3 to 5 years of experience in hardware or applied retail management preferred.
• Good computer skills and IQ (or equivalent).
• Passion for people and retail.
• Strong interpersonal skills.
• Ability to work under pressure and adapt to different customers.
• High level of flexibility.
• Excellent written and verbal communication skills.
• Natural talent for motivating and developing teams.

Key Responsibilities:

• Ensure sales and costs align with the budget.
• Manage gross profit by controlling shrinkage within budgeted limits.
• Support the store's annual budget process.
• Increase customer count through effective use of store promotions.
• Ensure all staff understand their role in simplifying home building for customers.
• Price marking and merchandising of products are accurate and correct.
• Log and address customer complaints daily.
• Ensure prompt and accurate delivery actions.
• Manage and lead staff, including mentoring, coaching, motivating activities, and managing absenteeism.
• Conduct disciplinary and grievance processes fairly and timely.
• Maintain stock value appropriate for store size.
• Manage stock ordering, ensuring KVIs are always in stock.