Hardware Store Manager

Sharon Nurock Recruitment; Pinetown; On-site; ZAR 250,000 - 450,000; Full time

Job summary

A well-known group seeks an experienced Hardware Store Manager to oversee daily operations, staff, and inventory. The ideal candidate will possess strong retail management skills, a passion for customer service, and the ability to lead and motivate a team in a retail setting.

Qualifications

• 3-5 years of Hardware or allied Retail Management experience required.
• Good computer skills with IQ (or equivalent) needed.
• Proven ability to work under pressure.

Responsibilities

• Manage daily operations, including sales, staff, and stock management.
• Ensure sales align with the budget and manage gross profit.
• Address customer complaints and ensure proper delivery management.

Skills

Customer service skills

Interpersonal skills

Flexibility

Written and verbal communication

Motivating teams

Education

Matric

Tools

Computer skills

Job description

Our client, a well-known, long-standing Group, seeks your Hardware Store Management experience to manage and lead the store effectively by ensuring every aspect of the day-to-day supervision of the store. This includes sales, staff, stock, and resources management.

Minimum Job Requirements:

• Matric essential.
• Minimum 3 to 5 years of Hardware or allied Retail Management experience.
• Good computer skills with IQ (or equivalent).

Competencies:

• Passion for people and retail.
• Strong customer service skills.
• Interpersonal skills.
• Ability to work under pressure.
• High level of flexibility.
• Ability to adapt to different customers.
• Great written and verbal communication skills.
• Natural talent for motivating and developing teams.

Key Responsibilities:

• Ensure sales and costs are in line with the budget.
• Manage gross profit by ensuring shrinkage is kept within the budgeted amount.
• Support the store's annual budget process.
• Increase customer count by making effective use of store promotions.
• Ensure all staff understand their role in making home building simple for customers.
• Price all products accurately and ensure proper merchandising.
• Log and address customer complaints daily.
• Ensure prompt and accurate delivery management.
• Manage and lead staff by arranging mentoring, coaching, and motivating activities according to development needs.
• Ensure absenteeism targets are met.
• Conduct disciplinary and grievance processes fairly and timely.
• Maintain stock value at appropriate levels for the store size.
• Manage stock ordering process, ensuring KVI’s are always in stock.
• Manage perpetual stock taking processes.
• Oversee fleet management.
• Maintain store security.