Hardware Operations Manager

Debriefing / Dispatching Controller

Qualifications and Experience

1. Grade 12 / Matric
2. Experience in Debriefing & Dispatching
3. 1-2 Years experience in a warehouse environment with material handling experience
4. Familiar with stores and warehouse operations
5. Licence to drive a Forklift truck (warehouse dependent)
6. Awareness of Dangerous Goods Handling

Key Performance Areas (KPA) & Activities

1. CHECKING AND VERIFICATION of Dispatched & Debriefed
   Review and check picked stock for accuracy, ensuring all products are correct, scanned, and in good condition before loading for dispatch.
   Receive stock from CDC, Factory & Interbranch transfers ensuring correct quantity and quality.
   Issue out scrap to Frys Metals.
   Execute daily activities to ensure receiving, inspecting, packing, storing, picking, and dispatching of quality products.
   Scan prepared products before dispatch or collection.
   Load goods for dispatch ensuring correct product & quantity.
   Ensure delivery of materials to customers aligns with company standards.
   Assist with weekly & monthly stock counts.
   Handle all claims and check & charge batteries as per policy and procedure.
   Perform regular voltage checks on inbound and outbound batteries.
   Report & document items not in accordance with predefined standards.
   Complete the debriefing process as per policy and procedure.
   Handle and move stock for relabeling between brands as per policy and procedure.
   Ensure clean and accurate products are loaded.
   Conduct warehouse checks to ensure aging stock is sent out first in line with FIFO principles.
2. CUSTOMER SERVICE
   Support activities required to ensure customer satisfaction for both internal & external stakeholders.
   Carry out work instructions as directed by Supervisor / Manager, including:
   Receiving activities
   Cleaning of batteries
   Re-labelling as required
   Debriefing, reconciling invoices, collecting documentation, and handling reverse logistics items
   Checking each invoice for date, full name, and signature
   Maintaining accurate administration, records, and reconciliations
   Attending to driver or delivery issues that may arise
   Addressing receiving & dispatching matters in a timely manner and reporting to relevant role players.
3. COMPLIANCE AND HOUSEKEEPING
   Adhere to all policies and processes that ensure a safe working environment.
   Keep paperwork up to date (Voltage checks, picking slips, RMB scanned report).
   Operate safely, complying with all health, safety, and environmental requirements.
   Wear all required PPE as per health and safety standards.
   Ensure that lifting and maneuvering of products comply with SOPs.
   Maintain cleanliness and orderliness in work areas for operational efficiency.
   Identify and report risks or areas of concern.
   Ensure FIFO stock management and service level maintenance.
   Promote health and safety awareness and address unsafe practices promptly.
   Escalate and move low-voltage stock for charging.
   Maintain high housekeeping standards within the warehouse.
   Implement and maintain quality control processes to minimize errors and damages.
   Inspect warehouse equipment (e.g., forklifts, pallet jacks, conveyor systems) and report any deviations to management.