Haematology Customer Engagement Consultant : Western-And Eastern Cape

Novartis Farmacéutica; Gauteng; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A leading pharmaceutical company seeks a Haematology Customer Engagement Consultant to drive sales in the Western and Eastern Cape. The role involves engaging with healthcare professionals, establishing key relationships, and delivering value through customer-centric solutions. Candidates should possess a science degree and relevant sales experience to thrive in this dynamic position.

Qualifications

• Minimum 3 years Sales and Operational experience in customer-facing roles.
• Experience with innovative/specialized pharmaceuticals products.
• Successful in-person and virtual customer-facing experience in healthcare/pharma sector.

Responsibilities

• Drive competitive sales growth by identifying and prioritizing customers who influence prescription decisions.
• Engage in value-based conversations to understand critical customer challenges and provide solutions.
• Build and maintain strategic partnerships and customer relationships.

Skills

Innovative and strategic thinking

Computer literacy

Planning and decision making

Communication Skills

Conflict management

Cross functional coordination

Education

University degree in science and/or business, marketing or equivalent

Tools

Excel

PowerPoint

Job description

Haematology Customer Engagement Consultant : Western-and Eastern Cape Job ID REQ- South Africa Summary Customer Engagement Consultant is a leading driver of our customer interactions and sales performance.

They are the face of our customer experience approach and build deep relationships that deliver value for customers and patients in order to drive sales growth in a compliant and ethical manner About the Role Major accountabilities : Drive Competitive Sales Growth -Identify and prioritize high-potential customers through data analysis (HCPs and stakeholders) who influence prescription decisions -Drive sales performance through the skillful orchestration of positive customer experiences -Engage and Build Relationships -Engage in value-based conversations (in-person and virtually) to understand critical customer challenges, decision-drivers, pain points and opportunities -Personalize and orchestrate customer engagement journeys for target HCPs by reflecting customer preferences, leveraging available content and multiple engagement channels -Build engagement by working in partnership with HCPs to develop a sustained collaboration over time for Novartis -Deliver memorable, customer-centric experiences beyond clinical differentiation by listening to their needs and understanding their healthcare environment -Establish effective working relationships with opinion leaders and top medical influencers (at territory level) and challenge current behaviors in order to improve the patient journey (right patient, right time) -Develop Deep Customer Insights and Understanding -Gather insights on the customer's business to uncover what is important to them -Follow up on customer feedback and translate responses into actions that create additional value and exceed expectations -Leverage available data sources to create, dynamically prioritize and adjust relevant territory, account and customer interaction plans -Share customer insights with relevant internal stakeholders on an ongoing basis to support the development of product-and indication-related content, campaigns and interaction plans -Deliver Value to Customers and Patients -Collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needs -Act as a trusted partner to the customer for the purpose of helping them run their business; listen to learn; strive to deepen the relationship in a compliant and ethical manner; position themselves to create value-add solutions .

Act with integrity and honesty by treating customers and colleagues in a transparent and respectful manner with clear intent.

When facing ethical dilemmas, do the right thing and speak up when things don't seem right.

Adverse events must be reported within 24 hours Live by Novartis Code of Ethics and Values and Behaviors.

University degree in science and / or business, marketing or Equivalent is preferred Experience / Professional requirement : Experience with Innovative and or specialized pharmaceuticals products Successful in-person and virtual customer facing experience in healthcare / pharma sector Established Network to target Customer Group desirable.

Minimum 3 years Sales and Operational experience in customer-facing roles Establishing and managing strategic partners Customer experience management (services & solutions) Skills : Innovative and strategic thinking Computer literacy including excel and PowerPoint Planning and decision making Key account management Communication Skills Conflict management Cross functional co-ordination and collaboration Languages : Why Novartis : Helping people with disease and their families takes more than innovative science.

It takes a community of smart, passionate people like you.

Collaborating, supporting and inspiring each other.

Combining to achieve breakthroughs that change patients' lives.

Ready to create a brighter future together?

Join our Novartis Network : Not the right Novartis role for you?

Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up : Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

Why Novartis : Helping people with disease and their families takes more than innovative science.

It takes a community of smart, passionate people like you.

Collaborating, supporting and inspiring each other.

Combining to achieve breakthroughs that change patients' lives.

Ready to create a brighter future together?

Join our Novartis Network : Not the right Novartis role for you?

Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up : Haematology Customer Engagement Consultant : Western-and Eastern Cape #J Ljbffr

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