Guesthouse Manager

Emporium Human Capital; Polokwane; On-site; ZAR 200,000 - 250,000; Full time

Job summary

A hospitality management company in Polokwane is seeking a Guesthouse Manager. The role involves managing guest house operations, ensuring customer satisfaction, and leading staff. Ideal candidates should have at least 5 years of experience in hospitality management and hold a degree in a related field. This position offers live-in accommodation and requires flexible working hours.

Benefits

Live-in accommodation

Flexible working hours

Qualifications

• Proven experience in a similar role within the hospitality industry.
• Minimum of 5 years of experience in hospitality management.

Responsibilities

• Managing all aspects of the guest house operations, including guest services.
• Ensuring high standards of customer service and satisfaction.
• Overseeing staff recruitment, training, scheduling, and performance management.

Skills

Excellent communication and interpersonal skills

Strong leadership and team management abilities

Attention to detail and problem-solving skills

Ability to multitask and work under pressure

Education

Degree or diploma in Hospitality Management or related field

Tools

Booking systems

Hotel management software

Job description

Guesthouse Manager

Job Description : Job Duties :

• Managing all aspects of the guest house operations, including guest services, housekeeping, maintenance, and administration
• Ensuring high standards of customer service and satisfaction
• Overseeing staff recruitment, training, scheduling, and performance management
• Managing reservations, check-ins, and check-outs
• Handling guest inquiries, requests, and complaints in a professional and timely manner
• Maintaining inventory, ordering supplies, and managing budgets
• Ensuring compliance with health and safety regulations

Required Qualifications :

Proven experience in a similar role within the hospitality industry

Excellent communication and interpersonal skills

Strong leadership and team management abilities

Attention to detail and problem-solving skills

Education :

Degree or diploma in Hospitality Management or related field

Experience :

Minimum of 5 years of experience in hospitality management

Knowledge and Skills :

Knowledge of booking systems and hotel management software

Understanding of health and safety regulations

Ability to multitask and work under pressure

Preferred Qualifications :

Previous experience in a guest house or boutique hotel setting

Certification in food hygiene and safety

Working Conditions :

Live-in accommodation provided

Flexible working hours, including weekends and holidays

Fast-paced and dynamic environment