Guesthouse Manager

Emporium; Polokwane; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading guest house in Polokwane is seeking a skilled hospitality manager to oversee operations, ensuring exceptional guest services and compliance with health standards. The ideal candidate has a degree in Hospitality Management, with at least 5 years of experience in hospitality management and strong leadership skills. Live-in accommodation is provided, and flexible working hours are required.

Benefits

Live-in accommodation provided

Flexible working hours including weekends and holidays

Qualifications

• Proven experience in a similar role within the hospitality industry.
• Minimum of 5 years of experience in hospitality management.

Responsibilities

• Managing all aspects of the guest house operations.
• Ensuring high standards of customer service and satisfaction.
• Overseeing staff recruitment, training, scheduling, and performance management.
• Managing reservations, check-ins, and check-outs.
• Handling guest inquiries and complaints in a professional manner.
• Maintaining inventory and managing budgets.
• Ensuring compliance with health and safety regulations.

Skills

Excellent communication and interpersonal skills

Strong leadership and team management abilities

Attention to detail and problem-solving skills

Education

Degree or diploma in Hospitality Management or related field

Tools

Knowledge of booking systems and hotel management software

Job description

Job Description

Job Duties:

• Managing all aspects of the guest house operations, including guest services, housekeeping, maintenance, and administration
• Ensuring high standards of customer service and satisfaction
• Overseeing staff recruitment, training, scheduling, and performance management
• Managing reservations, check-ins, and check-outs
• Handling guest inquiries, requests, and complaints in a professional and timely manner
• Maintaining inventory, ordering supplies, and managing budgets
• Ensuring compliance with health and safety regulations
  
  

Required Qualifications

• Proven experience in a similar role within the hospitality industry
• Excellent communication and interpersonal skills
• Strong leadership and team management abilities
• Attention to detail and problem-solving skills
  
  

Education

• Degree or diploma in Hospitality Management or related field
  
  

Experience

• Minimum of 5 years of experience in hospitality management
  
  

Knowledge And Skills

• Knowledge of booking systems and hotel management software
• Understanding of health and safety regulations
• Ability to multitask and work under pressure
  
  

Preferred Qualifications

• Previous experience in a guest house or boutique hotel setting
• Certification in food hygiene and safety
  
  

Working Conditions

• Live-in accommodation provided
• Flexible working hours, including weekends and holidays
• Fast-paced and dynamic environment