Guest Services Officer - German Speaking

Cullinan Holdings Ltd; Cape Town; On-site; ZAR 220,000 - 300,000; Full time

Job summary

Cullinan Holdings Ltd is seeking a German speaking Guest Service Officer at Cape Town International Airport. The role involves providing exceptional guest services, ensuring smooth transportation, and assisting guests with inquiries and arrangements while demonstrating a strong understanding of South Africa's appeal as a travel destination. Candidates must have excellent communication skills and a commitment to guest satisfaction.

Qualifications

• Minimum 3 years experience in a guest contact position, preferably in an airport.
• Fluent in English and German.
• Knowledgeable about South Africa as a holiday destination.

Responsibilities

• Ensure guests start their journey with a First Class experience.
• Assist with guest logistics and respond to inquiries.
• Maintain relationships with tour guides and manage guest complaints efficiently.

Skills

Customer service skills

Communication

Organizational skills

Tactful communication

Education

Grade 12

German Language Skill Level B2

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

3 weeks ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.An exciting opportunity has become available for a German speaking Guest Service Officer to join our Guest Services Team!The position is based at the Cape Town International Airport.As the Guest Service Officer, you ensure that our guests start their journey to South Africa with a First Class experience!

You are ready to welcome guests to our beautiful country, and whether they have been to South Africa before or if it is their first time, make them feel like they have come home.

Airports can present their challenges, but you are there to take care of getting our guests from point A to point B without any of the hassles.

You will engage in face-to-face conversations with guests and discuss their journey ahead, securing them the knowledge that they understand their itinerary arrangements, and that any questions or concerns raised, will be answered swiftly.

Even when guests have departed the airport.

you are on call when life's mishaps occur, visiting guests in the hospital or at their hotel to offer comfort and reassurance.

No matter the situation, you are there to lend a helping hand.The Guest Service Officer's responsibilities include but are not limited to : Preparation prior to the guest service including, ETA of arrival, flight / transport, documentation, guide contract, group monies / porterage, and onward travel arrangements, i.e.

transfer services.Take up position and provide guest service in accordance with our company standards, guidelines, policy, and procedure.Assist departing guests / groups with VAT refunds prior to check-out and then to security thereafter.Immediate response to any guests where Guest Services representation is required.Accurate and immediate reports after the service has been completed.Immediately inform management of any incidents or serious issues that could affect our guests or customers.Give report / feedback on guest complaints and effectively and timeously resolve any issues.Assist with other projects and responsibilities that may not be mentioned above, but which may be reasonably required by the operations.Close relationships with all our tour guides and suppliers to result in excellent customer and guest service.RequirementsQualifications : Grade 12German Language Skill of Level B2 (not negotiable)ExperienceMinimum 3 years experience in a guest contact position, preferably within an airport environmentSkillsProven customer services skills to interact appropriately with guests in a considerate, professional, and positive mannerKnowledgeable about South Africa as a holiday destinationActively listens and extends assistance to guestsAbility to communicate tactfully with guests, colleagues, and department headsAbility to operate basic office equipment, including telephones and computersputer literacy, working experience with Microsoft Outlook, Word, and ExcelExcellent English and German language skills.Strong communication, conversational and organizational skillsEffective decision-making abilitiesAttributesFriendly and engagingPassionate about South AfricaCommittedStrong guest satisfaction and service dispositionPeople-personAlways maintaining a high level of professional appearance and demeanorTeam PlayerOther RequirementsMust live close to the Cape Town International AirportMust have own reliable vehicleMust be able to work varied hours, over weekends and public holidaysSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeContractJob functionJob functionManagement and ManufacturingIndustriesHospitals and Health Care, Non-profit Organizations, and Government AdministrationReferrals increase your chances of interviewing at Cullinan Holdings Limited by 2xGet notified about new Guest Service Officer jobs in Cape Town, Western Cape, South Africa.Cape Town, Western Cape, South Africa 1 day agoCape Town, Western Cape, South Africa 1 day agoFront Office Agent (m / w) - be the creator of a new way of hospitalityParow, Western Cape, South Africa 1 day agoCape Town, Western Cape, South Africa 1 month agoCape Town, Western Cape, South Africa 4 days agoBellville, Western Cape, South Africa 1 day agoCape Town, Western Cape, South Africa 1 week agoGuest Experience Expert (Receptionist) - AC Hotel by Marriott Cape Town WaterfrontCape Town, Western Cape, South Africa 2 days agoCape Town, Western Cape, South Africa 3 weeks agoCape Town, Western Cape, South Africa ZAR8,.00-ZAR8,.00 2 weeks agoCape Town, Western Cape, South Africa 1 week agoCape Town, Western Cape, South Africa 1 day agoCape Town, Western Cape, South Africa 2 weeks agoCape Town, Western Cape, South Africa 3 weeks agoStellenbosch Local Municipality, Western Cape, South Africa 1 week agoCape Town, Western Cape, South Africa 1 month agoWe're unlocking community knowledge in a new way.

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