Guest Relations Officer

This is a full-time on-site role for a Guest Relations Officer in Sandton. The Guest Relations Officer will be responsible for managing guest relations, ensuring customer satisfaction, providing exceptional customer service, and performing receptionist duties. Daily tasks include greeting guests, handling inquiries, scheduling appointments, and managing guest feedback.

Qualifications

• Guest Relations and Customer Satisfaction skills
• Customer Service and Communication skills
• Receptionist experience
• Strong interpersonal and organizational skills
• Ability to work independently and as part of a team
• Previous experience in a spa, hospitality, or similar environment is a plus
• Proficiency in English; additional languages are advantageous